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Double Scan

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Xor
Xor
in Mobile Security

Hi All,

For the last few months or so I have noticed an odd "issue". After performing a manual scan using Bitdefender mobile, it gives the usual no threats screen. Tap "got it" and it returns to the screen with the start scan option.

However if I wait about 15-20 seconds another scan will begin and repeat exactly the same thing.

In the stats this second scan is logged as a manual scan as well, even though it was not triggered a second time.

Anyone got any ideas why it's doing it or how to stop it?

I have so far reset the app (removed all data) but this did not help.

Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    My specs:

    Samsung Galaxy A34 5G (SM-A346B/DSN)
    Android 14
    One UI Core 6.1
    Android Security Patch Level May 1, 2024
    Google Play System Update May 1, 2024
    BD Mobile Security 3.3.242.2440

    Just did a test on my phone and i also experienced the same issue as your.

    In my case, the double scan took place only once, right after the first manual scan.

    I did 5, maybe more manual scans, but as i already said the scan repeated only after the first scan.

    Regards.

    @Alexandru_BD @agozob

    Guys, can you check on this? Thanks.

  • Xor
    Xor
    Options

    Hi Gjoksi,

    Thanks for the quick response and testing it out - glad to hear it's not just me.

    I did the same as you, 5 scans and only the first one triggered a repeating scan, odd one.

    It will do the double scan again at some point, just not sure how much time needs to pass.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    edited June 24
    Options

    Hello.

    Exactly 1 (one) hour later, the issue started happening again.

    Again, i did 5 manual scans, and again the scan repeated only after the first scan.

    You should also contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.


    Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security for Android, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    I already contacted support. Ticket Number: 1009354347.

    Regards.

    @Alexandru_BD @agozob

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello again.

    This is the e-mail from Support i got yesterday:

    01.jpg

    Regards.

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