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cancel auto renewing

mateeen
mateeen mr
edited December 2023 in Central and Subscriptions

HI. if i delete my account do i stop bitdefender from auto renewing my account and stop it from charging me? cause ive been unable to cancel auto renewal in my panel

Answers

  • Gjoksi
    Gjoksi Defender of the month mod
    edited October 14

    Hello.

    You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/29081/

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    Also, from my personal experience, Method 1 did/does the job.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @mateeen

    To answer your question, deleting your Central account will not cancel the automatic renewal feature of your Bitdefender subscription(s), if enabled. This happens because 2Checkout/Verifone is the authorized payment processor of the Bitdefender products purchased online and the recurring billing process is managed by this vendor. The Bitdefender solutions available on the official website come with an automatic renewal feature enabled by default, but this can be disabled anytime following the purchase, as explained in the article shared by Gjoksi above.

    Deleting the Central account will result in the following:

    image.png

    For more information on 2Checkout/Verifone, you can consult this article:

    https://www.bitdefender.com/consumer/support/answer/29214/

    I hope the information is helpful.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Willie1Foot
    Willie1Foot

    The auto-renewal cancellation Method 1 DOES NOT WORK! I feel like cancelling my subscription because of the time I've wasted but apparently I'LL STILL BE CHARGED BECAUSE THE AUTO-RENEWAL NEEDS TO BE CANCELLED SEPARATELY!!! THIS IS A RORT!

  • Flexx
    Flexx mod
    https://community.bitdefender.com/en/discussion/comment/344967#Comment_344967

    Bitdefender support will be able to resolve your query faster if the website options are not currently working in your favor. You can use the chat option to connect with Bitdefender support and get your issue resolved as quickly as possible.

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

    Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

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