Web Protection keeps turning off on Android phones? Here’s what to do

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Comments

  • Jim Bo
    Jim Bo ✭
    edited November 11

    I don't know about other devices.

    I'm using Google Pixel 7 Pro.

    I do know the competitors App, I was comparing to decide what to use, doesn't loose Web Protection over night, after the phone has been in flight mode, it's set and forget.

    Reputable Brand

    So its probably Android specific but solvable.

    Not bashing, just saying.

    Next I will test leaving the signal on over night and see what happens.

    I also have the possibility to send app logs. I'll let support know in the next email.

    I'm really wanting to use Bitdefender Mobile Security because of its features (App-Anomaly / higher level web protection etc). But I'm getting tired 😆

    Got contact from higher level support today. And an update from playstore

    We will see :)

  • Jim Bo
    Jim Bo ✭
    edited November 12

    Got message: It is known problem, team is working on a fix. Will be released automatic. (But similar Message was sent a year and a half ago, see this thread?!) Will there be fix at all?

    I messaged him if he needs the logs, since the log is from 4:20am till 14:30 pm. In between the app turned off web and anomaly defection.

    The update yesterday didn't fix it.

    But what is weird: It turned off after (!) I unplugged the charger. I sleep with flight mode and charge my phone. When I wake up I unplug and go back to sleep. After that web protection is off. Before it was on (I checked).

  • Jim Bo
    Jim Bo ✭

    In the mean while I got this message from BD

    Screenshot_20241112-200710.png

  • rubloxapk.com
    rubloxapk.com

    If Web Protection keeps turning off on Android, try these fixes:

    1. Check Permissions: Ensure the app has Accessibility Service and internet access permissions enabled.
    2. Disable Battery Optimization: Exclude the app from battery optimization in Settings > Battery.
    3. Accessibility Settings: Re-enable Accessibility for the app in Settings > Accessibility.
    4. Clear Cache/Reinstall: Clear the app cache or reinstall it if needed.
    5. Update App/System: Keep the app and Android OS up to date.
    6. Check for Interference: Disable conflicting apps like VPNs or firewalls.
    7. Verify Subscription: Ensure your app subscription is active.
    8. Contact Support: If the issue persists, reach out to the app's support team.

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