BD Central Web Protection Warning

dtinman
dtinman
in Mobile Security

BD Central says one of my Android phones BD app web protection is turned off. On the phone, BD shows web protection is on. I've turned web protection off and on but BD Central still shows it's off

I followed the steps in this article for a Samsung device, but it did not resolve the issue - https://www.bitdefender.com/consumer/support/answer/32406/

How do I clear the warning in BD Central?

1 security issue needs your attention

Web Protection got disabled

This issue needs a manual fix

Web Protection got disabled

Web Protection was stopped by a system process on this device. Browsing isn’t secured on this device now.

How to fix

Open Bitdefender on this device and follow the on-screen instructions to restart Web Protection.


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Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    I've seen this before, you should ignore the Central message, IF Web Protection is already enabled on the mobile device. To fix the Central issue, I would recommend to contact the Support teams and ask them to have a look. They will advise accordingly. At this time, it's just a visual glitch.

    You can reach the Support teams using this link:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • ninim
    ninim
    edited November 23

    I’ve encountered an issue where Bitdefender Central shows "Web Protection is off" on my Android device, despite it being enabled in the app. Even after toggling Web Protection off and on, the warning persists. 

  • Flexx
    Flexx mod
    https://community.bitdefender.com/en/discussion/comment/346713#Comment_346713

    Remove your Android device from Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

    Afterward, log out of your Bitdefender product on your Android device and sign in again so that your device will resynchronize with Bitdefender Central.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

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