Unable to activate my email in Bitdefender central

Hi, I am unable to activate my email in Bitdefender central, outlook gmail and different accounts, I all get the same message

Answers

  • bikermusician
    bikermusician Master
    edited December 6

    Same issue here… sorta… trying to add email protection for my gmail account keeps failing.

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.
    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
    NOTE: Bitdefender telephone support is not toll-free!
    Regards.

  • Hello,

    This is a known issue reported on a few other threads as well, and I think it's best to contact Support for further assistance. You can use the link below:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Gjoksi
    Gjoksi Defender of the month mod

    @Alexandru_BD

    Hi.

    Basically, i already suggested that.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
    edited December 10

    True, but I wanted to point out that this is a known situation, so people know that it's not necessary to open new threads on this matter, because this is something that should be addressed in Support.

    Thanks! 🤜🤛

    Premium Security & Bitdefender Endpoint Security Tools user

  • Double-check your login credentials to ensure you're entering the correct email and password. You can also try accessing Bitdefender Central from a different device or network to see if the issue is specific to your current setup. If the problem persists, you may need to contact Bitdefender support for further assistance.