HOW TO TRACK TICKET ??!!

Its 2022 now and still no answer or solution by bitdefender team to the "MOST DIFFICULT" task of providing a link on bitdefender central account for the customers to track the status of their open tickets. I have an open ticket for being charged twice for my VPN. Now how do I track the status of it ?

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Accepted answers

Gjoksi

Hello.

Please write here the ticket number and @Alexandru_BD and /or @Mike_BD (they both work at Bitdefender) will take a look at the ticket's status.

Or you can PM them the ticket number.

Also, they can even set the ticket priority to high.

Regards.

Alexandru_BD

Hello @Kashif and welcome to the Community!

After checking your ticket, I have noticed that the Support representatives processed your refund request and the respective amount will be visible in your account in 7-10 business days, depending on the issuing bank.

Your Bitdefender Premium VPN purchased from our website will be invalidated, and the auto-renewal option was disabled.

Whenever a Support case is raised to our teams, depending on where the ball is, you will receive notifications and you can check them in your inbox. If the request is pending a response from the engineers or commercial representatives, an automated message will be sent to you. If the Support teams are waiting for your reply, a notification will be sent informing you of the pending inquiry. Sometimes, such notifications can end up in the junk or spam folders.

However, there is no option to check the priority nor status of the request, as this information is usually transmitted via the aforementioned notifications. But you can always contact our Support Teams to request for updates. Make sure to have your ticket number nearby before placing your call.

Regards

All comments

Gjoksi

Hello.

Please write here the ticket number and @Alexandru_BD and /or @Mike_BD (they both work at Bitdefender) will take a look at the ticket's status.

Or you can PM them the ticket number.

Also, they can even set the ticket priority to high.

Regards.

Alexandru_BD

Hello @Kashif and welcome to the Community!

Your Bitdefender Premium VPN purchased from our website will be invalidated, and the auto-renewal option was disabled.

Regards

Kashif

OK....& Thanks a lot @Gjoksi and @Alexandru_BD

Alexandru_BD

periyanayagaraj

Hi @Gjoksi @Alexandru_BD @Mike_BD

Hi Bitdefender team,

Yesterday I auto-renewed my bitdinder automatically, but I no longer use these anti viruses since I purchased them last year, 2021. But yesterday, I got charged for auto-renewal. After that, only I am aware the bit finder has that.

After that, I googled it and canceled the auto-renewal, but I need a refund; please help me with this case.

Hopefully, I will get help from your side; please do the refund for me.

Gjoksi

@periyanayagaraj

Hello.

I already answered you here:

https://community.bitdefender.com/en/discussion/94348/how-can-i-ask-for-a-refund

(just click on "View Post")

Regards.

Evanmantz

Hello
Ticket from Chat 1009894224
May I have a respond about my case?
Thanks

Flexx

https://community.bitdefender.com/en/discussion/comment/349247#Comment_349247

Kindly create a new topic for your query, as you are replying to a post from two years ago.

That being said, if Bitdefender support has escalated your issue and provided you with a ticket ID, kindly note that the maximum response time from Bitdefender support is 72 hours, excluding weekends. If you still require an update, kindly reach out to Bitdefender support via chat again, provide them with your ticket ID, and they will assist you further.

This post is now closed for further comments.

Regards