BD SecurePass Keeps Stopping

Gjoksi

Hello.

My specs:

Samsung Galaxy A34 5G (SM-A346B/DSN)

Android 14

One UI 6.1

Android Security Patch Level March 1, 2025

Google Play System Update April 1, 2025

BD SecurePass 1.1.0

In the past 7 or 10 days, at least twice a day, i get these notifications on my phone:

For the record, the app itself works just fine: i can open the app, all entries in the app are shown, etc.

NOTE: I uninstalled the app, used CCleaner Pro to clear the app's leftovers, reinstalled the app, and that did not solve the issue!

I also have an open ticket no.: 1010190809.

@dbadulici @camarie @Alexandru_BD

Can you reproduce the issue?

Thanks.

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Comments

camarie

Forwarded to the SecurePass colleagues.

dbadulici

Hello!

Thank you for bringing this to our attention, we will be releasing a fix for this as soon as possible.

Gjoksi

Hello again.

In the past 3 (three) days i noticed that i get the above notifications, immediately after i open Facebook Messenger and start typing a message to anyone from my chat list.

This has never happened to me before.

Facebook Messenger version 506.0.0.61.109

So, are there any possible conflicts between BD SecurePass and Facebook Messenger?

Regards.

@dbadulici @camarie @Alexandru_BD

dbadulici

We are very sorry you are encountering this, as mentioned before, we are doing our best to get the fix to you in the shortest time possible - will let you know on this thread when the update has been published.

dbadulici

https://community.bitdefender.com/en/discussion/comment/353400#Comment_353400

Hello @Gjoksi

We have published the update with this fix, it will become available in the store during the day.

Thank you for your patience and understanding in this matter!

Gjoksi

Hello again.

Yesterday i got BD SecurePass v 1.1.1 on my phone and it seems that the issue has been solved.

So far, so good, the app doesn't crash anymore.

Thanks for your work for the fix.

Cheers.