Unable to renew my subscription

BertB

I used to have a Total Security 5 devices 1 year subsciption, but now paid for a 2 year 10 devices subscription.

I have paid for this and got the 10 character code on the voucher.

When trying to activate with this code I am transferred to a billing site.

Any ideas.

Txs,

Bert

Find more posts tagged with

Accepted answers

All comments

Flexx

https://community.bitdefender.com/en/discussion/104086/unable-to-renew-my-sybscription

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

BertB

Txs for advice, but when clicking CHAT 24/7, nothing happens.

Bert

BertB

I stopped my Bitrdefender VPN =⇒ no joy,

I didn't install any ad-blockers or so, and don't know how to stop a privacyblocker if any

Flexx

https://community.bitdefender.com/en/discussion/comment/353467#Comment_353467

You need to wait a few seconds for the Bitdefender support chat window to appear. Below is an image of the Bitdefender support chat window.

Regards

BertB

Txs Flexx,

I finally got it done over the phone 'cause it got really urgent.

All OK now. (well, they say the subscription will automatically change from the previous to the new one sometime tonight).