I have been trying to block a popup called www.energybot.com without success.

This situation began when I regretfully used energybot.com to find electric power options and now cannot get rid of it. When I visit any website after closing it, the energybot.com website comes up.

I have selected settings in Edge , then cookie management, blocked energybot.com with no success

I have also done this on Google without success.

A friend suggested I try Malwarebytes, did so without success.

Perhaps Bitdefender could fix it if I knew how.

Thanks for any help.

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Gjoksi

Hello.

Check out this article:

https://www.bitdefender.com/consumer/support/answer/2574/

Regards.

Flexx

For informational purposes, http://www.energybot.com/ is a legitimate website and is not associated with any adware or malicious activity.

Below are the links confirming that no antimalware vendor detects the website in question as phishing or malicious. Additionally, the website has a valid SSL certificate issued by Amazon CloudFront.

https://www.virustotal.com/gui/domain/energybot.com?nocache=1

https://sitecheck.sucuri.net/results/energybot.com

https://urlscan.io/result/01991ad2-4a77-74e8-87e6-5f7a1ed93735/

https://www.scamadviser.com/check-website/energybot.com
https://www.sslshopper.com/ssl-checker.html#hostname=energybot.com

Regards

ScottyM

To Flexx.

Thanks for your comments but despite what your suggested links confirm, the reality is that I can't get rid of the very annoying energybot.com popups haunting my system despite a lot of wasted time and efforts. So, I am trying to find someway to be permanently rid of energybot.com.

To Gjoski,

Thanks, I already did on those suggestions with no joy.

ScottyM

This is what pops up after I leave any website.

Flexx

https://community.bitdefender.com/en/discussion/comment/357149#Comment_357149

https://community.bitdefender.com/en/discussion/comment/357150#Comment_357150

You can try the following step to see if it helps:

1) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

2) Reset your Microsoft Edge web browser: https://malwaretips.com/blogs/reset-microsoft-edge/

3) Reset the Windows host file to default. You can find instructions here: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae

4) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

Additionally, also check the website listed below

https://support.google.com/chrome/answer/2765944

If the issue still persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

Bitdefender support may request diagnostic logs and will guide you through the process of generating them.

Regards

RedsFan

Try to download

Malwarebytes AdwCleaner , run a scan with this tool

https://www.malwarebytes.com/adwcleaner

ScottyM

So far the following suggestions have not worked to be rid of the energybot.com ad that pops up after I visit and close one to three websites. Energybot.com does not pop up on startup. Sometimes it pops up after I visit one wensite and close it, other times it is more random. But it never stops.

I deleted:

All temp files

All %temp% files

All prefetch files.

I have cleared the cache files several times.

I ran the Bit Defender full scan and it says the system is clean as does the Malwarebyte cleaner.

I blocked energybot.com from Edge and Google Chrome cookie settings and pop up settings.

I did a system search on the C drive and found nothing.

I am disappointed that Bitdefender did not stop energybot.com from infecting my computer. Any other suggetions are appreciated.

Alexandru_BD

Hello,

That is not technically an infection. It sounds more like adware, or a browser hijacker. Bitdefender (or any antivirus for that matter) cannot take any direct measures related to this type of pop-up, such as adware that you agreed on or something you enabled, like site setting, site notification, redirects in your browser or installed toolbars, extensions or applications that change your browser settings or homepage. That's why the system scan doesn't reveal anything, because this is not something that resides in your PC, it has to do with your browser.
To resolve this issue, uninstall any unknown programs and browser add-ons from your computer, revoke Web Push permissions for the sites allowed to display messages on your screen, reset your browser and install an ad blocker.

Regards

ScottyM

I stopped using Edge, moved to Chrome and no more energybot.com. My Edge seems to be contaminated with invisible energybot.com that won't show up in many scans or ad blockers and won't be blocked no matter what the settings are. Thanks for the helpful comments and happy lives to all.

Alexandru_BD

Chrome is miles better anyway, in my opinion. As for Edge, restoring its settings to their default values resets the startup page, new tab page, search engine, and pinned tabs, and also disables all extensions and clears temporary data like cookies, so this should normally get rid of that page that pops up..

But anyway, if you stick with Chrome it should be fine.