Cosmin P. · QA Engineer · ✭✭✭

So there's a known issue where we do not always mark the links as safe/untrusted/malware if the "Open links in new tab" is toggled (using bing). We are currently working on a fix. However, even if the icon doesn't appear, if you navigate to a dangerous webpage, you will still be protected.

No, on Windows 10 there is a known issue where copy-pasting in the login window won't work. Moreover, even if the systray icon is not shown, that doesn't mean that you are not protected. If the "VSSERV" (or Bitdefender Virus Shield) service is running, you should be good.

Hello, The protocol should be RDP, we have an issue where we do not display the protocol correctly. The detection seems legit after a quick google search: https://www.abuseipdb.com/check/80.66.88.208

Hello, Could you please try again with the 'Open links in new tab' option turned off? Thank you.

Should be good now.

Just from this notification, you should not be in trouble. The reason for blocking the website is the expired SSL certificate. Does the notification show up when you navigate to a certain website? If so, then it's that website's fault for loading data from gtfkephost. Otherwise, if it happens without you doing anything,…

Hello, What's the issue here? If you navigate in the "Notifications" area of the interface, you should have a button in the right side for deleting the notifications. You can also delete a specific category of notifications (by clicking on the wanted category before deleting - critical, warning or information). If you…

You could also send me a PM with the URL and I will come back with an answer ASAP.

Hello. There is no API provided. However, you could read the 'DATA' value from HKEY_USERS\.DEFAULT\Software\Sub_ID_com.bitdefender.cl. Inside that, you will find a JSON - the "DaysLeft" key is what you are looking for.

Yeah, sorry, I mean that there's no option currently in BitDefender. I know this is not exactly what you are looking for, but for disabling the specific microphone/webcam notification, you can do that in the interface - Privacy - Video & Audio Protection - Notify when ... Again, sorry for the inconvenience regarding the…

Hello, For the moment there is no option to disable all popups. There is a mechanism in place with the latest versions of the product that will reduce the frequency of this popup, but nothing more. Hoping this will change soon.

Hello, The 81% memory usage is calculated for all the apps listed below the bdservicehost process (including bdservicehost). You can do this to see how much bdservicehost is using as a percent: The CPU usage is at 1% which is normal. In this case, I don't really think that this bdservicehost process is the culprit for the…

Hello, Unfortunately, the Search Advisor feature doesn't support neither the Brave search / browser, nor DuckDuckGo.

Hello, Can you provide a full URL? The URL you have provided seems to have a space, not sure it's intended. Moreover, could you please provide a screenshot (or just copy-paste the text) of the specific notification that says the website is blocked? The notifications area is in the main interface. Lastly, URL exceptions…

In your browser, click on the AntiTracker extension, then, on the upper-right corner press on the gearbox. Then, on the bottom part, you should see something like "Manually add or remove websites below".

Hello, Please check your extensions. Try to disable your browser extensions one by one, including the Bitdefender Antitracker, and see if that works. Please let us know if disabling BD AntiTracker solves your issue. If no extensions seem to be causing the issue, temporarily try turning off the "Encrypted web scan" setting…

Hello, If your site sends sensitive data in plaintext, it will get blocked by us. The safest way to avoid this is using a SSL certificate. You can whitelist your website from the BD interface - Protection - Online Threat Prevention, however this doesn't mean that the issue with your website is solved. You should avoid…

Hello, Please add an exception for "facebook.com" in the antitracker whitelist while we are looking into this. Thank you.

Hello, Would you mind providing the URL that is blocked? This should appear in the notifications area. Regarding the malware question, this specific detection doesn't check for malware, only for the certificate's data (issuer, expiry date and so on). Also, do you have any proxies set up, or some other security (or privacy)…

Hello! Currently, Brave is not supported by the Online Threat Prevention feature. However, you are still protected by other BD modules. For example, if you try to extract the downloaded ZIP file, the operation will be blocked.

Hello, As a temporary fix, you could try disabling the QUIC protocol in chrome/edge settings: Navigate to edge://flags or chrome://flags (in the address bar) Search for "QUIC" Set it to disabled (and restart the browser)

Hello, There was no tweak to make Search Advisor turn itself on. Maybe you have automatic profiles turned on, and that causes Search Advisor to turn on. Could you please check that? If that is not the case, then there is a bug we'll need to further investigate. Thank you!

Hello, The program causing this is your web browser, presumably Microsoft Edge (could be any other), because it tries to access a resource located at markets.books.microsoft.com - we block that resource because it has an invalid certificate (SSL_ERROR_BAD_CERT_DOMAIN). However, you could add it to the whitelist, going in…

Hello, Sorry for the confusion. The "problem" that I was reffering to is you not being able to log in using safepay. That issue has been fixed. You DO NOT have to download bitdefender files from any website, you just need to update your product from the systray, right-clicking on the bitdefender icon and then clicking on…

Hello, The problem has been fixed in obk.exe version 24.0.16.87, please try to update your product.

Hello, Yes, pixel.facebook is blocked as a social media tracker.

Hello, The supported operating systems are windows 7 (SP1), windows 8, windows 8.1 and windows 10. https://www.bitdefender.com/solutions/total-security.html (bottom of the page -> system requirements)

Hello, https://godstrength.org website has a certificate issued for another website, cdngateway.net. That is why we block the connection and send you a notification. While the website might not necessarily host malware files (although it might), it is suspicious for them to use a certificate issued for somebody else.

Salut, Ai activata setarea de profile automate? Daca da, este posibil ca aceasta sa iti modifice setarile, in functie de ce aplicatii ai deschise.

Hello, Could you please go to C:\ProgramData\Bitdefender\Desktop\Temp, upload to google drive the files found there and PM me the link? Thank you!