Guilhermesene · Defender of the month · ✭✭✭

Hi @CeesD, On my device it is working normally without any problems. Do you happen to get a message with an error code? Alternatively, you can contact support via the link below. Regards, Guilherme

Hi @Ssurfer2023, Please see the link below. If you are unsuccessful please contact support. Regards, Guilherme

Hi @Flexx and @Gjoksi , Thank for the information. Interesting, I have never changed these options before, I will start using them to decrease the scanning time 🙂 Regards, Guilherme

Hi @Gjoksi, By the way, just out of curiosity, why did you set from Auto to High on the quick and complete checks? And what would be the advantage of that? See, I'm not questioning you 🙂 just curious. Regards, Guilherme

Olá @Luciano Ferreira, Bem vindo a comunidade Bitdefender 🙂 Entendo que você comprou o produto e ainda não recebeu a chave de licença. Dê uma olhada no link abaixo, caso isso não resolva peço que entre em contato com o suporte pois somente eles podem ter acesso a tais informações. Abraço

Hi @GHM94, Yes, Bitdefender's offline detection rate is high (a plus for BD), perhaps that's also why it uses more RAM as it stores several malware signatures in RAM. Kaspersky is increasingly dependent on its cloud (KSN), so when it is not available there is a greater tendency for problems and false positives. On the…

Congratulations to all of us! 👏🏻👏🏻

Hi @cian.power, Rest assured, we are here to help wherever possible 🙂 About the counter changing from 0 to 1, honestly, that "sounds" the alarm on anyone. As it is a new feature implemented a short time ago, I can not tell you exactly much about it, as I told you maybe @Alexandru_BD or @Scott, can help you with more…

Hi @cian.power, Indeed, App Anomaly Detection is a feature in Bitdefender Mobile Security that protects against apps that are trying to monitor your activity, steal financial data, personal data, social media logins, real money, cryptocurrencies, NFTS and others. The anomaly checking in Bitdefender Mobile Security for…

Hi @cian.power, Welcome to the Bitdefender community! Well, when this option is active it automatically scans the running applications to identify any malicious behavior in the applications. Making an analogy, we can say that it would be like a "Behavioral Blocker" for mobile devices that observes and looks for certain…

Hi @GHM94, Just adding to the topic. Well, it should be noted that each security software works differently from each other and that they have their particularities, so we should change our look to the way we observe a new software recently installed on our machine. On the issue of performance, Bitdefender has a…

Hi @dgb, Based on my experience with the product, the amount of memory used in both Windows 10 and Windows 11 varies between 300-600MB depending on the activities and applications that are currently being used. In addition, it is also worth remembering that Bitdefender, through its Photon technology, causes only new and…

Hi @Alexandru_BD, Thank you for the information 😉 As always you do a great job, always with useful information.

Thank you very much @Mike_BD 😃

Thanks for all the support my friend 😄 👏🏻 You and @Gjoksi welcomed me very well here in the community when I started, I can't thank you enough 😃 thank you very much for everything and this encourages me more and more to try to help the community whenever I can

Hi @Heliox, Something is really strange. But I would say that you were not connected through the VPN for so long, after all, it is very difficult for someone to stay more than 50 hours connected and traffic only 128mb. Also, the first image shows that you were not connected. It seems to me that there is something wrong…

Hi @Coulda, Let's go in parts: 1st - Is anything really happening? => Did you check if the internet connection is really active? => Did you check if the device you want to scan is actually associated with your Bitdefender Central account? => If yes, have you tried restarting the device? => Have you tried removing the…

Hi @Coulda, Welcome to the Bitdefender community! Well, the remote scanning provided by Bitdefender from within the Bitdefender Central works as long as the product that will be scanned is connected to the Internet and it is associated with its Bitdefender Central account. When the device to be scanned is without an active…

Hi @Alfred25, We understand what you have been through and I am very sorry for that. Still, thank you for taking the time to post this message to help other members who may have the same problem as you. You have behaved like a true community member and again we thank you for that 😄👏🏻 Take care, Stay safe

Hi @Notimp, A tip is also to leave the option "Scan only new and modified files" checked in the product settings. That way Bitdefender will skip scanning certain files that have already been scanned since the last time. Another tip is to leave the option "Scan for compressed files" unchecked in the product settings. After…

Hi @Jonathan212, Well, according to my experiences with the product, this issue depends on several variables such as how long the product has been installed, how many applications are running on the device, and other factors. If your installation is recent, this initial behavior is normal because Bitdefender's processes…

Hi @2Much , Well, I did a new install today and had to test the step by step you mentioned here in the thread (a little further up). I have to say that it worked perfectly and the 🅱️ icon showed up normally again. Thank you for your presented solution. Take care, stay safe.

Hi @Nunzio77, I understand your point of view and I agree (I am not questioning you or going against it). As you and I said, it is a user experience issue and that in the end also impacts the security issue (even to a lesser extent). Take care, stay safe.

Hello everyone! What great news! 👏🏻👏🏻 I'm on the defender of the month list 😄 @Alexandru_BD sorry for my absence, I was hired by a development company and university life is not easy (I promise I will try to be more constant here) Congrats to all the advocates of the month! 😄🏆

Hello @Nunzio77, I'm not a Bitdefender Free user, so I can't say exactly, but reading what you said, it really seems like an interesting idea after all it will visually convey to users a greater sense of security by visualizing the Bitdefender "B" on the icon. On the other hand, doing this won't bring any significant gain…

Hello @2Much , Congratulations on finding a temporary solution to this issue, and thank you even more for sharing it here with us in the community. At the moment the DB here on my machine is normal, however, in case this problem occurs in the future or in a new installation (which happens randomly) I will follow the tips…

Congratulations to the whole Bitdefender team and to our community 😄👏

Well, answering the topic directly and succinctly: 1 - I miss the previous site compared to what it is at the moment 2 - I would reduce the size of the footer 3 - I would change the images of "happy people looking at the device" because in real life nobody looks like that and put in place images that are more related to…

Hi @CasualBITUSER1, I actually checked here and Bitdefender is blocking it as "Malware". I have sent the URL to Bitdefender's analysis labs as a false positive, since we know the site is a legitimate site. You can also do the same, after all, this will only reinforce the wrong detection by Bitdefender. As an interim…

Thanks @Alexandru_BD. If by any chance I don't show up as much here in the community you know why 😅 But, I will always come here whenever possible Because I like the community here, the people received me very well, both you @Alexandru_BD and @Gjoksi and the other people too 😉