JakeR

I'm still having the same problem, not sure if my ticket got closed because I don't get any response to my emails. Hmmmm, asctually have the same issue on one of my 3 computers (desktop running Vista Home Premium 32 bit). Didn't think it was related to BD, but now that I see this thread... Danny, another cry for HELP! Can…

Did a search and found this one. I have certain scans scheduled but none is ever running. The above instruction are anything else but instructions. Copy what to where? Any other ways to get those scans running? Hi, have the same problem on all 3 of my computers (2 om Vista 32-bit, one with 7 32-bit). Only way I have found…

C'mon guys, what is happening here? We haven't had an answer since November 24, the issue was only on one of my 2 desktops (both Windows Vista Home Premium 32-bit). This morning update BD with reboot required, now the problem is on both my Desktops. Daniel, can you please try to help here. It is extremely annoying to every…

Hi Daniel, Haven't read you for a while. Hope you are well. Is there any progress on this issue? Take care, Jake

I need to know what update exactly is causing this issue to appear. Would be best if you could check the Update Logs (from the View Logs link on the lower side of the BitDefender window) and tell me the date / time or the name of the files updated when this issue starting to occur. We are already aware of it and working on…

Hi Jake, Actually I believe you only need to update the Wireless driver. That's the reason why you don't have that error on the Windows 7 PC. Please keep me posted via email or forum, or even better, both Hi Daniel, Well, same wireless driver (and OS) on the other desktop and it does not have that problem... This problem…

Hey Jake, Long time no see mate I need few more details from both of you as follows: - your OS - your Wireless adapter - the actual settings made for that adapter under Firewall -> Network within BitDefender Security Center (in Expert View) Regards, P.S. I do not encounter the same issue on my laptop so I presume it's for…

I am constantly being prompted to select whether my wireless network is Home or Public whenever I restart my laptop. I checked the settings for BD to remember the selection, but the settings never stays.. Any idea? Same happening here on all my computers. There was an update for BD yesterday or this morning, I suspect it…

Will do in 5 miinutes. Talk to you tomorrow. Cheers. Jake Hi Daniel, We were supposed to have a 10.00 CET phone call with remote assistance to solve my issues. Haven't heard from you guys. It is now 12.38... What has happened? Take care, Jake

Yes Jake, I will give you a call on Tuesday 19 October as mentioned in your email. Note that I did called you however the phone number couldn't be reached. Not sure what you mean by . If possible please send me a secondary phone number via email. Regards, Will do in 5 miinutes. Talk to you tomorrow. Cheers. Jake

Hi Jake, Tried to contact you at the phone number you had in your email's signature however I couldn't reach you. Also you have no phone number associated with the account you have open with Us so I have sent you an email with instructions on how to further troubleshoot the issue you encounter and try to resolve the issues…

Hi Jeff, In order to generate the scan log after you create the folder you need to start a DEEP SYSTEM scan and the folder should populate with the log file. I do believe that we can sort this out together in an hour or so. Please check your email for further instructions. Regarding the refund you can always PM my…

Hi Jake, Please send me a screenshot of the Antivirus History for On-Demand Tasks as shown in the attached screenshot. Hi Daniel, PLease find attached as requested by you. As you can see, no traces of scans besides the User task I created myself. Looking forward to hearing from you. Cheers, Jake

Hey Jake, Try to repair BitDefender as explained below. If the issue still persist try to schedule a scan (deep system scan - system tasks) after one hour or two without having your PC restarted to see if the issue still occur. Please keep me posted. Thanks! Hi Daniel, No success. Tried what you suggested, still not…

Hi Jake, Thanks for the feedback. To be sure I got this right: No matter the type of System task you try to schedule (Deep system scan, Full system scan, Quick Scan and Autologon scan) it will not start at the scheduled time ? Check the View Logs section for the time of the scans executed. You got it exactly right, Daniel.…

Hi JakerR, Please note that your computer must me logged on and running for the scheduled scan to take place. If your computer is turned off, logged off, in sleep-mode, standby or hibernation, the scan will be postponed until the computer meets the above requirement. This will also happen if Laptop mode or Game mode are…

Well, I'm out of ideas, but I'm sure one of the BD tech support folks will be able to help you further. Sorry, Gary A You're right about the "server", not "service" My bad! Thanks for trying anyway. Hopefully I'll hear soon from the guys at BD!! Jake

Hi Gary, No other security program installed. I just tried re-installing again, and... miracle, this time it works (must be the seventh install...). I had again uninstalled with the tool provided by BitDefender, ran CCleaner, ran Registry Mechanic, did an install with the fully downloaded installation file. Here is the…

Hi, Jake, sorry to hear of your problem. Out of curiousity, do you have any other security programs installed on the desktop - either Microsoft or third party? This information will assist the BD tech support folks. Thanks, Gary A Hi Gary, No other security program installed. I just tried re-installing again, and...…