Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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I have found my Windows 7 activation code. I'm bloody annoyed because I've been searching for it for weeks. Whilst I had everything recovered, I opted to stick with Windows 7 and ended up buying a new copy to get a product key. Less than 24 hours after activating it, I found my old Windows 7 DVD case and its Activation…
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Hello babyspicefan, Have you tried from here? http://forum.bitdefender.com/index.php?showtopic=46845 Ro. Thanks for your reply. I have not had the opportunity to do anything as yet. Today is the first day when I've finished work in the same day I started since my original post. Now I know where to go, I will try it as soon…
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I have uninstalled Bitdefender Internet Security 2010 and re-installed Bitdefender 2008 and have already noticed a marked inmprovement in my PC's speed. However, I do have a further query. When I have come to choose the option of renewing, the cost for a years subscription to BD2008 on 1 machine is more than the cost of…
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George, Again, I have not received any e-mails from bitdefender and I have checked both my deleted items and Junk mail, line by line. Would it be possible to re-send them to the address that I am registered to this forum with please? I have received e-mails recently from bitdefender with the various offers and so I'm not…
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George, I have not received the response. Could you please re send it? I check my junk mail folders every day before deleting the contents and I have not seen anything from bitdefender in either Junk or deleted items. Could you please clarify, could I have stuck with Bitdefender 2008 antivirus when my subscription came up…
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Bitdefender's continued absence from threads like this suggests to me that they agree with the comments made, otherwise they would come to the defence of their product? Or is their customer support spread so thinly, because there ARE so many problems with the product that they have not even got around to this thread? Which…
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I am having the same problem with vsserv.exe that everyone else here is having. It sounds like Bit Defender has known about this problem for over a year and has done nothing about it. Is the 2011 version out yet and if so, is the problem still there? My license is up for renewal in less than a month and I have started…
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I'm going to throw something in to the mix here ... I was having exactly the same problems. I always found that the huge slowdown occurred when I first switch on my PC and access the Internet at which point I was finding attempts to do anything was virtually impossible. Bringing up Task Manager showed that vsserv.exe was…
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Hello Gord, Please check your email and the PM. I have sent you the answer to your query. You will need to register BitDefender with the new key we provided you with as explained HERE Best regards, I believe there was a misunderstanding on my part. If you recall the license key did not arrive on the three occasioins on…
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I agree it would be more beneficial to have one person dealing with an enquiry from beginning to end and that way there should be no conflicting or duplicate requests for information. However when that one person takes annual leave, that can prevent your issue being dealt with in a timely fashion. That said, I had to call…
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Good luck , i think all of the Bitdefender support group has gone on holidays at the same time or just don't give a ###### anymore. I've had problems with BdAgent crashing every time i boot my computer , thus not knowing whether my computer is protected or not from the outside world ,, it updates , but does nothing…
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Could I please have a response to this enquiry.
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Could I please have a response to this enquiry
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I still do not have a response from Bitdefender. Is it policy to ignore a problem that you do not have an answer to or to simply abandon resolution mid way as your customer service represenative has done previously?
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I have still heard nothing from you in this respect. I have done as requested. Is there a problem? There is for me ... my subscription is about to run out. Can you please give the courtesy of a response?
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Hello, Please provide me via PM (private message) with your license key and the email you used to communicate with Us and I will be able to confirm that for you, as I need to pass them to my colleagues from the Sales Department. Looking forward to your answer! I have still heard nothing from you in this respect. I have…
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Hello, Please provide me via PM (private message) with your license key and the email you used to communicate with Us and I will be able to confirm that for you, as I need to pass them to my colleagues from the Sales Department. Looking forward to your answer! I sent the requested private message about a week ago, but have…
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I refer back to my previous post Topic closed without resolution I advised you that some of my e-mails had been moved to Bitdefender Spam and the contents of those had been deleted. In your last post you stated that this could not be done. I have sent two samples of such e-mails to you as requested and I have yet to…
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I refer back to my previous post Topic closed without resolution I advised you that some of my e-mails had been moved to Bitdefender Spam and the contents of those had been deleted. In your last post you stated that this could not be done. I have sent two samples of such e-mails to you as requested and I have yet to…
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I have followed the instructions provided. I beleive the problem lies with the anti spam filter, which I have disabled. When I switched to 'Expert Mode', the program told me the number of mails received since installing and the number of spam mails. The number of Spam mails coincides with the number that have disappeared.…
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Hello babyspicefan , It's not possible to stop a license key from being active . After we manage to solve this issue we will extend it . The only way we can determine what is causing this sittuation is by you, following the steps from my previous post . We need to know what options,when being enabled, are blocking your…
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Hello babyspicefan , We regret this sittuation and please rest assure that you have all of our attention in solving this issue . Now, let's test and see which BitDefender module is causing this issue. Try the following steps please : 1. For start , open BitDefender and click on the Settings button . Choose Expert Mode then…
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Can u be more specific regarding ur mail client ? Is there any [spam] subfolder in the Deleted Items folder ? Can u find there the lost e-mails ? I have junk mail filters set up on my webmail account. Just to be certain that those filters do not filter out mail I want, I check it on webmail before I download to Microsoft…
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You have already asked me to previously upgrade to bitdefender Internet Security which I have done. Are you now asking me to change to a third product from your series? I will follow the instructions but I hope that following that, I do not have requirement to post on here for problems with that one. I would say that last…
