cohbraz ✭

Hello, I've just replied to your email ticket ID 3¾ hours ago. Please provide me with the information I requested from you to be able to help you further. I need the exact error message you see when downloading any file from Safebox Mobile App. Thank you, I'll be waiting for your reply via Ticket# 2013111419260003. Thanks!…

Safebox issue 1. Safebox Setting error message is: "You are not logged in. Please log in to My BitDefender to use Safebox." This is incorrect. In Account Settings, I am logged in with my user id and with my Master Password. When I go to account settings and Safebox setting, the messages displayed there are: either (A)…

Safebox issue 1. Safebox Setting error message is: "You are not logged in. Please log in to My BitDefender to use Safebox." This is incorrect. In Account Settings, I am logged in with my user id and with my Master Password. When I go to account settings and Safebox setting, the messages displayed there are: either (A)…

I am currently with win 7 upgrade to 8 or stay with 7? want the best protection Windows 8 offers a few additional layers of protection, primarily ELAM which stands for Early Launch Anti-Malware. This is a technonogy in which compatible antivirus software will launch first before Windows process are started. It will help…

Hello there. Just a quick question and I figured I would go right to the source. I am fairly new to Bitdefender as the 2014 year is my first using it. I'm a long time user of Kaspersky and Webroot.After having used Bitdefender TS I fell in love with it. My wife is a novice web designer,and BD runs flawlessly on her win7…

Has there been any resolution to this yet? I have to run the file "Take Ownership" to each folder that I want to sync and access so that I will be able to use the files. This is very frustrating and seems that it could be repaired with a few simple coding changes with file permissions in Safebox.

In that case, it should have generated a ticket ID number. Please post it back to retrieve the logs and submit them to our testing team. Thank you for your cooperation. The logs have already been sent in early last week, and I do not know where that log ID was saved. Can the logs be looked up by my email?

I sent in the log using the integrated tool from Total Security. Thanks! Any update on the logs I sent in?

Thank you for your patience, cohbraz. You should be able to access the Safebox foldes on both PC's. Because there is obviously an issue here, we will need support tool logs, collected from both computers. 1. Save this tool on each PC, then right click on the downloaded file and from the menu choose 'Run as Administrator':…

Hello, Thank you for contacting us in regards to this matter. We will run a few tests on Safebox and we will get back to you in about 24 hours. Thank you for your patience. Thank you! Let me know what you find.

It is acting as if it is a folder/file permission issue. If I change the file to have the owner and "everyone", then I can open it. However, it would be cumbersome to have to do this for every file I want synced on Safebox. No help from Bitdefender support? I am shocked.

Thanks for that. Glad I could help!

i did just that and so far things seemed to be ok, thank you for your insight. You're very welcome!

i have to reboot at every update six times so far today. am i the only one facing this? Bitdefender is unable to erase/write updated core files in this case. Perform a repair of the program, and that should solve the problem.

Hi Christian...First of all, I thank you for your prompt and always honest response. If wallet information is not stored on BD servers, then where is it stored? And second, I think I didn't explain myself properly. I did not mean that I want to export the wallet info from BD to another security product. I just wondered…

It seems that some hardware information is also matched during the synchronizing process. It is acting as if it is a folder/file permission issue. If I change the file to have the owner and "everyone", then I can open it. However, it would be cumbersome to have to do this for every file I want synced on Safebox.

Hello, This isn't a glitch. We already responded to your query. Please read our response here. Thank you! Yes, and your reply from March said that a decision was pending. Is it still pending? How would a thief have access to the password to login? Also, if the auto-login to my.bitdefender.com feature is removed from the…

Hello We implemented device removal from My Bitdefender. Just click on the device that you want to remove and select Remove device. I have attached a screenshot. Take care. I have some older devices that are in the Anti-Theft module but are not in the dashboard, therefore there is no "Remove Device" option. How can they be…

I am begging somebody, anybody at Bitdefender, to address the Safebox issues. Upload at least 2 or 3 GB of data. Login to the my.bitdefender portal and see how long it takes for the files to show up. The larger the uploaded data size, the longer it takes for files to appear. The problem is, it does not let you know what it…

Hello It’s been 6 months since I've subscribed to Safebox 60Gb but impossible to upload more than 16% of capacity. I've since changed to Window 8 (ex-XPPro)and iliminated all protection software, including Bitdefender itself. However still blocked at 16% of capacity. I've now decided to delete all files and folders from…

Hello BD team, Today, BD team deleted JoshY's (the creator of "BitdefenderBandwidthFix") topic where he had published the code he used, proving that the file is absolutely clean. Shame to you for your practices!!!!! @BD users : You can find "BitdefenderBandwidthFix" by JoshY here :…

Sorry that is not proof of concept and does not talk abou the firewall at least directly. I am not arguing that the problem is not related to BD By the way if you use Firefox with BD W8 Security the transmission of data from a streaming website ends when you close the website. IE is garbage. It always has been and probably…

The problem that people are expreriencing is that the connection to a streaming website is not disconnected once the user closes the webpage and the user continues to receive packets from the website even after closing it. In my case the steaming website that someone suggest I test, hung in the FIN_WAIT_2 state. This…

I saw that the beta 2014 campain is over , but when wi'll the 2014 version of Bitdefender be released then? I hope for a anwser back. Greats, rnuis They have to update the program and fix a few bugs in it first. You will probably see it late next month.

I am begging somebody, anybody at Bitdefender, to address the Safebox issues. Upload at least 2 or 3 GB of data. Login to the my.bitdefender portal and see how long it takes for the files to show up. The larger the uploaded data size, the longer it takes for files to appear. The problem is, it does not let you know what it…

Going by their silence and a community fix, im guessing bitdefender don’t give a flying f***! It is bad when the customers have to write code to fix issues that the developers can't.

Gini, Do you work for, or are you affiliated with Bitdefender in some way? Safebox is as completely dysfunctional as the first day I tried to use it, which was back in December of 2012. Nothing has changed, and nothing has been improved. I have repeatedly told Bitdefender how useless it is, and they have done absolutely…

Notwithstanding that MBAM Anti-Rookkit is still in Beta does anyone know if it can be run with any of the BD AV products installed? Thanks MBAM Free works alright on 32bit systems, but not so much on 64bit systems with Bitdefender 2013. As far as the Rootkit version of MBAM, I would be very hesitant about using it. Unless…

Hi: I purchased bit defender 2013 security package. While on netflix, my computer froze up and I had to do a restore. Unfortunately, I got an error telling me that I have to disable my virus checker. I did that and tried again. I did not get a satisfactory restore. Once again, it errored. I figured maybe I ought to just…

This person should be beaten, then fired, then beaten again for good measure. LOL! Do you think a good stoning should be thrown in as well?