cohbraz ✭

I had many problems with safebox! Now everything works perfectly! With a simple installation with latest build, everything is fixed for me! I just went to Safebox on the my.bitdefender portal. At first I got the dreaded "Maintenance" error, then I got half of my files with nothing in the History section.

Below is the email I just received from you. All the original problems still exist. Nothing has changed. What have you done to fix it? It is still completely dysfunctional. You do not need to close my ticket because you have not fixed any of the problems. I am very dissappointed with your lack of support for Safebox. It…

Anti-Theft can't locate either my desktop or laptop. At My Bitdefender it says: "Could not locate device." This has been going on for quite a while. A month or two ago it was working fine. The other day while I was on my desktop computer, I checked anti-Theft and it said I was in the middle of the Atlantic Ocean. I quickly…

Hi cohbraz and thank you for your valuable feedback! According to ticket ID: 201303161007701, your case has been forwarded to the Safebox team, who will start the troubleshooting process. We will get back to you when everything is working properly. Until then, please do not use Safebox(do not sync files) and do not make…

I have many files stored on my hard drive. Everytime BD finds the computer Idl, it starts a whole scan of all my files. Is there an option to change the autoscan setting? Has it been able to complete a full scan?

After a stable, clean installation of Bitdefender 2013 Total Security, I am trying to utilize Safebox. When I enter Safebox Settings and click "Enable Safebox" I see "Please wait while Safebox service initializes". The procedure stalls at this point. After a fresh Windows install, allow Bitdefender to run it's…

Maybe I can clarify what he is asking as I am having the same problem. Let's say I have 2 computers. On Computer 1 I have synced some files to the Safebox Folder so that it can be synced on all of my devices. If I go to Computer 2, I can see the files in the Safebox folder, but is I click to open them I get an "Access…

Yes, it's been installed for more than 6 months. Interesting. Try restarting the computer, run the monitor and see what Bitdefender's memory usage is for about 15 minutes of operation.

By the name itself, usually it will include something said like for a firewall. Bitdefender's two-way firewall is available on Internet Security and Total Security.

I have tried to test Bitdefender Internet Security with Eicar.com on Windows 8 Pro system. In my experiment the built-in improved Smart Screen Filter activated more rapidly than the Bitdefender search advisor. What are your opinion, which one is faster and more efficient? Need to have both at the same time? In my opinion,…

Hi I've been running Bitdefender Total Security 2013 for a while now, and recently I noticed that windows thinks that the virus, spyware and firewall is not running. I've attached a screenshot of what i mean, I've tried clicking on these "issues" and choosing to turn-on bitdefender protection, and it asks me to trust…

Hello, I'm interested in buying either your Internet Security or Total Security products with the current offer, however I cannot find renewal prices for each? Are they somewhere? Otherwise could you post prices here please? Thanks in advance. The renewal prices should be the same as the prices here.

Hi, I am not ever sure that a firewall in included, but I do not see anywhere in the GUI where a firewall option is shown. Is it included on Antivirus Plus 2013 ?? Ive looked all over the program ans see nothing about a firewall but Win7 reports that Bitdefender Firewall is turned off. What am I missing here ? Or do I not…

I'm using Windows 7 64-bit, and lately I've been getting messages that I'm low on memory. I used Process Explorer and let it run, and sorted it by Private Bytes. Bit Defender is ALWAYS at the top of this list. I've attached a screenshot. I also have the most current build of Bit Defender 2013 Total Security. Has…

Hello cohbraz, Removing a device from MyBitdefender dashboard does not remove it also from the Anti-theft panel. The final decision about whether the device should be also permanently removed from the Anti-theft panel is still pending, as this would be a downside for customers who had their device stolen and want to locate…

Because my OS language is Chinese, i don't know if you can understand the screen shot:D Here is more details about my situation. I downloaded the files from the server to my PC(using bitdefender safebox sync). but the file's default owner is the administrator(not my logon user). So I have no right to read the file. I must…

Hi friends, I have just installed Bitdefender antivirus 2013. Now when I make a search with Google on every thread (on the left) I see a green icon. How can I remove it? Thanks Go to Settings --> Privacy Control --> Antiphishing Tab Change the On/Off switch for "Search Advisor" to Off. That should turn off the indicators.

OK problem solved: BitDefender Anti-Theft application with password enabled, removed from Samsung Galaxy S2: 1) install Root App Delete from Google Play on your phone. 2) Open the Root App Delete application and select the BitDefender Anti-Theft application and click on Uninstall button. It will prompt you that in order to…

Wow! Yes, it has been very frustrating. They seem to provide a great product but their support of, and the functionality, of some of their products is very disappointing to say the least. This is my first attempt utilizing their forum. Hopefully I will make contact with someone who takes their product, and the support of…

I have been contacting you for months about Safebox being inoperative. I just tried using it again. My 3 test files I had in my desktop sync folder showed the green dot as soon as I placed them in the folder. They are supposed to be red for unsynced and blue for syncing. One file was almost 1 gig. There is no way it synced…

no reply until now..it seems that i have no choice but to switch to kaspersky..thanks anyways! Sorry that nobody replied to you. There are a couple of things you can do to try to correct this issue. 1) Did you have a previous AV security program installed? If not, go to step 2. If you did, uninstall Bitdefender and run the…

I have already downloaded BIS 2013. Upon installing, when the page shows Welcome to the Installation of Bitdefender 2013, I click the install Button, That's it, nothing installed. Attached the print screen. Yes i have already - 1.Sent: Thursday, February 7, 2013 7:49 PM > Subject: Re: [Ticket ID:201302071014813] New open…

Are you kidding? I am waiting for such update that can resolve the issue since last 7 months even after its escalation and don't know how long (may be in years) I've to wait further. Yeah, I was joking about how support seems to be non-existent. Even when they do reply, the normal response seems to be to wait for a…

pretty much none. You can re-enter your key every time you reinstall... But, there are a lot of threads about BD making internet choppy. Only "solution" is to delete bdtl.dll in safemode and disable program updates so it doesn't make that file again. If you want internet you're going to have to switch suites (comodo free…

Any update? The issue will be fixed via a product update. This update could occur at any time without notice, written or otherwise, and may or may actually repair the issue you have just described. In the case that the issue is not fixed via the product update, please wait for an update to the product update. However, in…

Thanks dear that worked.... Glad I could help. This forum has pretty much turned into users helping other users.

hey there can anyone tell me how to remove this green check.. Go to Settings --> Privacy Control --> Antiphishing Tab Change the On/Off switch for "Search Advisor" to Off. That should turn off the indicators.

Hi all Anyone Know a way to setup bd 2011 on win8 ??? thanks You will not be able to successfully install BD2011 on Windows 8. It is an older version which is not compatible with Windows 8. You can install any of the 2013 products though.

I noticed that in the last few days I have not received an updates for: emalware 379, 397, 410 and 414. This is the first time that updates are not arriving in the order! (Though I didn´t always carefully checked). I wonder if this only happens to me, can someone confirm this issue? Thank you ! I received emalware.420 this…