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Daniel, No distrust intended. I thought I might be wrongly burdening you, a tech spet, with my persistent questioning about the policy of recommending the removal of other products. If you had been directed to take that line, I thought you might prefer to let the people responsible answer me. We've been discussing two…

Daniel, Thanks for answering one of my questions. However, I'd still like answers to the others, since they will shed light on the validity of the approach you're taking. Here they are again, in full. * Is it really likely that these things are causing the trouble in question, or are we just removing other security…

Daniel, A little more. At the end of your instructions, you tell me to download the BDIS2011 installation file but not open it yet. I assume I should wait to hear from you again before carrying out the step before that: running the uninstall tool. Is that right, or did you mean to end with a line telling me to do the…

Daniel, Let me think about that. It's a lot to do, in view of the following: * SpywareBlaster has been there all along, even when we worked on a earlier problem and you asked me to remove other things. That problem was resolved without removing SpywareBlaster, and the current problem did not occur till lately. * TuneUp…

Hello, Follow the steps explained in THIS article then send me a PM with the generated log file. Looking forward to your answer! Daniel, I sent the requested PM to your message box on Monday. Should I have sent it to the tech support e-mail address? Debitto

I think Daniel worked over the weekend and is now having his days off. Just an educated guess. If so, I imagine someone would be covering his tickets. I was asked to prepare my computer to receive remote maintenance and let BD know when I would like to have it done.

Hi Debitto, I would like to investigate deeper into the issue. Please check your email and provide me with the requested information. Your ticket ID is: 201008261012671. Thank you! Regards, Hi Daniel, Have you seen my replies to your PM? I've sent two. Regards, Debitto

Hi, Are you able to update to the latest build on the computer having the issue ? Can you reproduce the steps exactly until the notification occur and post a screenshot with it ? Thanks ! Hi Daniel, I can update the product at will and am seeing large updates almost every day. I updated just before running the unsuccessful…

I must reopen this topic to report the following: * I was mistaken in guessing that the problem had been solved by a product update. After installing BD IS 2011 on a third machine, I found that the error message appeared as reported above, although I had installed from the latest download, which updated itself during…

Daniel and All, For me, this problem seems to have been solved. There was a 10MB product update requiring a reboot yesterday, and after that the Deep System Scan ran to completion without generating an error. Apparently BD resolved the issue. Regards, Debitto

Gary, Thanks for your information. I neglected to mention the model of ThinkPad because Daniel of BD Support got that in the background of this discussion. It's model X-61, running WinXP SP3 and all the ThinkPad/Lenovo programs except, now, Client Security Solution, which Daniel recommended removing for the sake of solving…

Hi Daniel, I followed your instructions on my ThinkPad, and I think I can say that the problem has been solved by replacing vshield.xml. I'm not sure the behavior I see now is exactly what I was used to with earlier versions of BD, but it seems reasonable. What I see is this: After I select a duration option and click OK,…

Hi Daniel, I think you're referring to possible causes of the Deep System Scan error, which we've corresponded about elsewhere in the meantime. However, I will note that the new computer came with an option to try an antivirus product, but I rejected the option without initializing the product and immediately installed…

I've found that the same problem (can't disable real-time AV protection) occurs on a second machine. It's a new PC bought two weeks ago with Windows 7 pre-installed, and BD IS 2011 is one of the few things I've installed on it. It's therefore an extremely clean system. The problem is exactly the same as described above,…

the Protection Level setting changes from Default to Custom with "Don't scan e-mail messages," "Don't scan web (HTML) traffic," and "Don't scan IM traffic." I should add that it also shows "Don't scan IM traffic." Debitto

Daniel, Here is my report after doing as you instructed; specifically, the following: * Ran the latest Norton Removal Tool successfully * Restarted, uninstalled TuneUp Utilities 2010 * Restarted, uninstalled Lenovo Client Security Solution * Restarted, did a registry clean-up with CCleaner * Restarted, uninstalled BD IS…

Daniel, Thanks. I'm a little confused, so please let me check something with you before proceeding. The logs I provided are for a different issue, Deep System Scan Crash. You've replied to that ticket, but the e-mail link to your reply takes me to this thread which I started yesterday, Disabling Real-time Antivirus…

Hello, Please switch BitDefender to Expert View from the Options button. Go to Antivirus tab and try to disable the Real Time Protection. When asked set it to re-enable Permanently and check if the issue still occur. Looking forward to your answer! Daniel, Thanks for the quick response. The problem does persist. When you…

Gord, I've had that problem consistently since BD Internet Security 2010 if not 2009, in both Outlook and Thunderbird. I cope with it by disabling BD's antispam protection altogether, which is really not a problem as I check my mail on the provider's webmail site before downloading it to my computer. The provider's…

I get the message, too, but my experience afterward is a little different. Note that I start the scan before going to bed and check it in the morning. The indicator of time remaining shows many hours to go, but then it's not a very reliable indicator at any time. I dismiss the error alert by clicking OK. Hard disk access…

I've waited more than a week, but I haven't gone away. Could I have a reply, please?

In posts #30-31 of this thread, I noted a correlation between the vsserv.exe problem and BD's antiphishing feature. Later, BD advised us to remove other anti-malware programs as they might conflict with BD. I knew that it was a mistake to use more than one anti-virus program but had always read that it was usual or even…

PS: I see that the same correlation between the vsserv.exe problem and antiphishing was reported in more detail back in October in the one-message thread "Vsserv.exe Resource Hog Work Around". The writer is plainly exasperated with the lack of action on this issue from BitDefender, and it seems that (s)he still hasn't…

I'm plagued by this problem, too, but I've just found that I can stop it by turning off antiphishing protection. If I watch the memory usage of vsserv.exe in Windows Task Manager while unchecking and re-checking antiphishing protection in the antivirus section of the BitDefender Control Panel, the value drops and rises…

Thanks, Cris. I'm just following up to confirm that I continue to see no recurrence of the problem with active virus control disabled, although I keep Notepad open constantly. Thanks.

Since you said that you're running WinXp SP3, I'm assuming it's 32bit, right? (since, as far as I know, XP x64 was never upgraded to SP3) Nevertheless, please try to disable IDS (uncheck BitDefender Security Center -> Firewall -> Advanced settings -> Enable IDS) and also AVC (uncheck BD Security Center -> Antivirus ->…

Cris, Thanks for your attention to this. It just happened again, and I'm attaching three screenshots of the error dialogue. Parts are in Japanese, but I know you'll be most interested in the technical data. At the moment the error appeared, Notepad was in the background and I was starting to save a web page to my hard disk…

Cris, That was a very clear answer to a somewhat vague question. Thanks a lot. Debitto

Right, at Bletchley Park. They did great work there, but it helped that they got their hands on one of the machines. I think you may have put your finger on the answer to my question, but I'm not entirely sure. Programs that encrypt data do require a password to open the files, so as a practical matter it's not useful to…

Cris, you've got two users mixed up. I reported that BD was either scanning password-protected files or ignoring them without flagging them. It was LarryL that posted the log, and his problem was the opposite: he didn't understand why the files were flagged as password-protected. You say that BD scans the password…