jcmn ✭✭✭

Hello nunes So you tried all my suggestions? Regards Niels Yes and nothing worked. The AV is behaving the same : no real time scan.

Let us know if the support team comes to a conclusion so that we can find out what was the problem. Hi Until today no reply from the support team. Anyone here in the forum can contact them and ask about this issue. If they arrived to an explanation? Thanks

I was contacted by mail by the BD support team to send some logs to analyse the situation. I will let to know the results.

I shall ask about this problem and I'll give you an answer as soon as I can, but I'm pretty sure that this isn't a bug. Also this couldn't be an Update related problem as no one else has reported it until now. Thank you very much. I like BD and I would be very disapointed if I had to change since I think I'm in danger when…

Hello Nunes Take a look at exclude path from scan (applied to all levels) in the custom level of the antivirus module. If you find the letter of your hard disc select it and press on delete. Because otherwise your hard disc will not be scanned. If that fails try the following uncheck real-time protection is enabled. Check…

Hello Nunes The download version of secunia software inspector is still in bèta stage. So there could be still some problems.It could be a conflict with BitDefender and this bèta. I can only say that when a complete re-installation doesn't work. Regards Niels I unistall secunia. I uninstall BD with the uninstall tool and…

Hello Nunes What other security programs have you installed? Which are running in realtime mode? Since when did this behaviour occurred? What software did you install or downloaded lately? BitDefender realtime detects all the examples that you can download here: http://www.eicar.org/anti_virus_test_file.htm Download this :…

Hello Nunes Close BitDefender by rightclicking on the icon near the system clock choose for exit. After that put in your installation disc and choose for modify/repair. Regards Niels Unfortunately this didn't help. Everything works fine except the online scan. Even the on demand scan works. Could be better an uninstall and…

Hello nunes Please go to start,run,at the run dialogbox type services.msc press enter and take a look if all BitDefender services are started. Take also a look that all these services are set on automatic. To check that doubleclick on a BitDefender service,start up type must be set on automatic. If not change it and press…

Hello Nunes Could you please press on custom level (adjusted level) and press on defaults and take a look that under scan accesses files and P2P transferoptions that the first two options are checked and also last option. Do not forget to press on ok. Go also to general,settings,default settings. Regards Niels All those…

See the image for this problem

Hi A second question: This disable issue doesn't mean that bitdefender is not securying our OS? And if a real threat tries to disable bitdefender, has BD ways to protect itself?

Thanks Cris Next time it happens I will do as you suggest.