operabilus

Sorry, I misunderstood what you were asking. I thought plugins and extensions were the same thing, but now I see they aren't. I did uninstall RoboForm and there was no change. I will try disabling all the plugins later today and report back if I find anything. OK, thank you. If there's no plugin causing the…

Nothing other than roboform that I did completely uninstall. I originally highlighted the problem in BD2011 but I upgraded to 2012 to try solving the problem but it persists in that too. So, after removing Roboform, the problem persists? You can check the list of installed plugins by typing chrome://plugins in a chrome…

I have just tried installing a version of Chrome from over a month ago, and the issue persists with a version that I know worked back then, so it doesn't appear to be anything different about Chrome causing the problem. I've also completely uninstalled and re-installed BitDefender 2012, in case of a dodgy update, but there…

Updated BitDefender to latest version of 2012, and also updated to latest version of Chrome 14.0.835.202, but I'm still getting the same problem. Chrome loads up, but never loads a page, just get a blank white page and egg timer. If i rename chrome.exe to chrome1.exe it works ok, but this stops the Chrome updater working.…

files which I tried to delete. zips, wmvs, exes. prob 20 to 30 files. I needed to attempt several times to delete on same files . why does AVC terminates explorer? I like BD, but I don't like BD which influence badly on usual operation(I just delete files). I really don't know what kind info I should show you to solve my…

Can you tell us what version of Windows do you have? Thank you.

I've installed Sony Ericsson PC Companion 2.0, but when it goes for checked updated version of Mobile software, AVC detected Sony Ericsson Update Engine as potentially malicious. I've to allow it manually. Hello, Thank you for you feedback. In a couple of days, an AVC update that fixes this issue will be available.

Hello guys, The problem might be related to Active Virus Control. Can anyone confirm that adding the executables to the Active Virus Control exclusion list, or disabling only Active Virus Control solves the issue? Thank you.

@Phobos M, I don't think mitza97 has the keyscrambler problem, he might not even have it installed. In his case, Outlook hangs on close, doesn't crash, even with AVC disabled.

Interesting behaviour, I will report this problem to my colleagues, and will get back with a status.

Hello, In this case, are there any logged events in Bitdefender interface?

Hello, Please disable only Active Virus Control, and check whether you can run the Intel SSD Optimizer with AVC disabled. Thank you.

Could you please tell us the process name that AVC detected as harmful? If it's "SanDisk_Button_Manager.exe", it should be already fixed. You should remove the file from the "excepted processes" list, and check whether it's still detected or not. "Allow and monitor" means that AVC will still monitor the application, but it…

Having more security solutions installed at the same time will, in most cases, lead to incompatibilities like this, due to the similar technical approaches in providing the security features. Most of the time, the incompatibilities can be solved, but it needs effort from both sides, which is at least something hard to…

I also have KeyScrambler installed. Didn't think that it would cause a problem like this (Can confirm that once KeyScrambler was turned off I was able to use Microsoft Office as usual). I use KeyScrambler to cover anti-keylogging which BD doesn't seem to protect users against. Guess its not such a big deal in that case and…

OK, so if you're still available to help us solve this problem, here is some information on how to generate a DMP file for the crashing Word. We will analyse it and will get back with updates. 1. First of all, WinDBG needs to be installed. It's a debugger developed by Microsoft. You can download it from…

Hi Raul, The changes to the MS Office filenames helped to resolve the problem adding process exlusions. Here are some screen shots of all the information in the error log: OK, I might have a clue about what's going on. I wonder if there's anything interesting if you scroll to the bottom of that window, it's possible that…

I've scanned the entire microsoft office directory with several scanning engines and none of them have reported any malicious files. Can you please add the ability to allow executable exceptions regardless what BD thinks otherwise I'll need to keep AVC turned off most the time @Duradel, could you please post a screenshot…

I add Outlook to AVC exclusion and guess what ? Problem is still there...not gone. Okay, in this case, AVC is surely not the source of the problem. I will report this to my other colleagues, who maybe are not watching the forum right now.

So in my case, I should add Outlook to AVC exclusion to work correctly ? It's odd... If you keep having problems with Outlook experience while AVC is enabled, yes, I would suggest adding Outlook to exclusions, until we find the source of the problem. Our testers are trying to reproduce this issues, but Office keeps running…

@Duradel, I will post here what to do if you can't add files to AVC exclusion list. I sent this information in my PM to you, but there might be other users having the same problem, and it's better to make this information public. So, the interface doesn't allow adding files to AVC exclusion list, unless the files have the…

Show 0xD8B15CD02D2814F6 Did it ever crash, with the same error as the one posted by @Duradel here http://i961.photobucket.com/albums/ae97/Vo...dNotWorking.jpg ? Or it hanged, without crashing? Did BitDefender ever detected it and reported as malware?

I can confirm that BDIS 2012 make problem to Office 2010 and 2007. In my case, Outlook not closed every time, blocked sometimes, must closed from task manager when not closed. Problem appear only after BDIS 2012 install. @mitza97, please download the file posted be me here:…

I know how to follow the steps outlined but probably won't have a chance to do that until the weekend unfortunately since it seems like it would be a little time consuming. Is it possible for a BD version to be released which allows all executables to be added rather than deciding that some aren't 'valid' executables? I…

@Duradel, I sent you a PM with further instructions, I'll wait for your reply. Thank you, Raul TOSA

I attached the executable with extension renamed from EXE to TXT. Please download the file, rename it to AVCUserId.exe, run it, and post here what it shows. Thank you. /applications/core/interface/file/attachment.php?id=8094" data-fileid="8094" rel="">AVCUserId.txt

Sorry, the upload system won't let me attach an executable, I'll get back with a reply as soon as I find a way to attach the file. Hello @Duradel, Could you please run the attached AVCUserId.exe executable, and post here the Id it will show to you? I'm looking forward to hearing from you, in order to resolve this issue.…

Hello @Duradel, Could you please run the attached AVCUserId.exe executable, and post here the Id it will show to you? I'm looking forward to hearing from you, in order to resolve this issue. Thank you, and sorry for this inconvenience.

Toată stima pentru echipa BitDefender. Odată cu noul build al BitDefenderului, lansat deocamdată doar pe versiunea în limba engleză, AIMP 3 funcționează cu o simpla excludere introdusă la setări avansate în secțiunea Antivirus. Felicitări pentru munca depusă! Salut, Odata cu lansarea versiunii BitDefender 2012 (care…

I think I've identified the problem, it is a false positive, so there's nothing to worry about, your system is not infected. Thank you for this report, we will deliver an update soon.