pawel

Thank you! Kind regards,

Hi Georgia, does it work vice versa too? May I use BD IS 2013 key to activate BD W8 Security?

Hello again, so finally I have decided to install BDIS2013 again but on a different machine, with Windows 8. W8 system has a very nice parental control built-in module; simple, intuitive and efficient so I do not need BD parental control utility for the moment. I must admit that on W8 desktop PC BDIS2013 runs surprisingly…

Thank you for your help. I'll try it at some point and let you know the outcome. regards

Hi, in my case direct link doesn't work unfortunately. I always get an error 'one or more files could not be downloaded' at the end of installation process and it shuts down. Only installing through the install tool works. I tried it already with both 2012 and 2013 version. I have 2013 installed on 2 pc's but this time I…

Hello Christian, an update has been indeed installed and it looks like the problem has now disappeared. Many thanks for taking care of that. Kind regards Pawel

Well, the problem won't dissapear I am afraid. As I see it is not only my problem. Does anybody know how to fix it? Thanks,

Hi, same here. Any solution?

Hi, so the autoscan (or continuous scan) mode scans only for viruses, correct? Should I need to scan for other malware (rootkits, spyware etc) I must run the full scan manually anyway? Thank you for clarifying.

Hi, the same here. Win7 64, BDIS2012 shows the last scan as many as 34 days ago. It has not changed even though I run full scan manually. Autoscan was of course enabled all the time.

So I have made all these steps again: uninstalled an old version and tried to install the new one and there is still the same message: BD2012 cannot be installed on your operating system. I don't think I am doing anything wrong as I used to install BD since 2009 version and have already certain experience I believe. It…

This is not the reason I am afraid. I simply installed BD2011 again when I failed to install BD2012, that's why you can see it in my log file.

I have just received a response from BD on my email box. Thanks,

I have exactly the same issue although I have SP3. I reported this issue on 6 August (ticket ID 201108061004446) and there's been no reaction from BD Technical Support since then. May I count on any response from you please.

Hi, I sent all the required stuff on the 6th already and there's been no feedback from BD since then.. Any info, please? Regards pawel

Hi Gini, I don't think this is the point. I did it before (i.e. used CCleaner and solved registry problems) and it didn't work either. Is it possible that BDIS2012 rquires more than 1G ram as Int suggested? Thank you,

I use BDIS2 011 now. I uninstalled it using BD uninstall tool before installing 2012 version. No other security software installed. According to BD system requirements info 1G ram is OK for BD2012. Screenshot sent by PM. As to the log - I haven't received any email from you. regards

Hi,when I try to install BDIS2012 a message pops-up:'Bitdefender 2012 cannot be installed on your operating system'. I have XP SP3, 32 bits;1G RAM; Intel Core 2 Duo; 1.66GHz - so meets the requirements I believe. I downloaded installer from this location: http://download.bitdefender.com/windows/in...r_isecurity.exe Have…

Thank you for your support. Regards,

Hi, how can I upgrade to the IS 2012 version using current 2011 key? Do I have to uninstall BD2011 and download 2012 trial? Thanks,

OK, I didn't know that. Many thanks to tech support for the prompt answer. Regards

BD IS 2011 performs automatic updates download every 20-25 min. I tried different settings: 'update every 1 hour' or 'update every 6 hours' and this doesn't change anything. I don't want so frequent updates since it slows down the computer significantly. The problem exists on two computers I have BD installed. Could you…

Hi Alex, it really works now! Thank you for the solution. Regards

Finally I have recived a patch from technical support. I tried it 3 times, lost 3 hours and still doesn't work. Really strange as I have 3 licences and on 2 computers runs well. So I am still waiting for a solution.

Running WIndows 7 64-bit and getting the dreaded "Activation failed because bitdefender could not connect to BitDefender servers." Why all the cloak and dagger by Tech Support? Why can't they just post a solution in the FAQ area or here? I have the same problem. The product is regitered and updated but cannot be activated…