questions

On 11/28/2019 at 4:45 PM, Cestral said: So what am I supposed to do here? It doesn't seem possible to use this software and I'm sorry to say but unless there's a solution given to me I'll be forced to use a different anti-virus software instead. Sending an email to bitsy@bitdefender.com and going back and forth for several…

11 hours ago, Stefan Voykov said: that the focus of the free version the focus of the free version is to be the "beta" for the paid version, so no, there will be no new GUI for Bit Defender free

8 hours ago, Alex D. said: As discussed, we will continue the troubleshooting process via the ticketing system. Hello, As discussed, there is nothing to troubleshoot via ticketing system as the issue is widespread and your technicians were able to reproduce it in house. As per last BD post " We're currently working on a…

46 minutes ago, Alex D. said: Hello /index.php?/profile/185398-smipx013/&do=hovercard" data-mentionid="185398" href="<___base_url___>/index.php?/profile/185398-smipx013/" rel="">@smipx013, Kindly provide us with your support ticket number by replying to this thread and we'll gladly further investigate upon the situation…

14 hours ago, smipx013 said: Poor to say the least!! I have logged a ticket with diagnostic details to BD support so lets see what they have to say. Well, is seems like BD free is being offered offered just to lure people to be the guinea pigs for the paid version...

Reported the same issue a while back, nobody cared.... /index.php?/topic/80574-protection-shield/&tab=comments&do=embed&comment=289527&embedComment=289527&embedDo=findComment#comment-289527" style="height:209px;max-width:502px;">

On 10/16/2019 at 12:21 PM, Yo696 said: I installed Bitdefender free, but it turns out that it does not update the virus list (update failed, error -1004), it must be because I use TinyWall, I tried to put the Bitdefender processes in the exceptions list but it remains the same. I don't want to disable the firewall.I need…

Most likely not. BD seems to be extremely capable. As a side note, I used in the last 10 years all king of anti-viruses (even Microsoft built in) and never got an infection , regardless which antivirus I used. 

9 hours ago, Rawul said: I use quota based internet So, how is this going to affect your "quota based internet" if you update 10 times per day 1KB each time or 1 time 10KB ????? On the end of the day is the same amount of download /upload. An antivirus NEEDS to update as often as possible to protect you against new…

2 hours ago, Rawul said: I always set longer update's interval time with other AV and I am doing fine. What exactly do you mean by " I always set longer update's interval time with other AV and I am doing fine. " You can "do fine" even without an antivirus installed. It seems like you lack the understanding about an…

On 9/17/2019 at 8:48 AM, Anisoara S. said: Indeed, a feature to disable notifications from System tray What about NOT disabling notifications but instead program BD to check for updates ONLY when there is an internet connection????? On 9/17/2019 at 1:34 AM, Rawul said: it will be nice if we can have an option to control…

On 3/1/2019 at 6:38 PM, crogonint said: but Bitdefender Free says 'You are Protected'. WTH?? 8 hours ago, crogonint said: even though I didn't install any Bitdefender Anti-Malware software This is 100% confusing : do you have Bitdefender free on your computer or not? ( I didn't install any Bitdefender Anti-Malware software)

10 hours ago, Roxana G said: Hello, Please provide us the ticket id, so we can look over the case. never received any answer or ticked ID from bitsy@bitdefender.com

On 3/4/2019 at 10:00 AM, Roxana G said: Hello, We recommend you to reinstall Bitdefender and make the test once again. Check if the icon changes back as it is safe. If the issue persists after you reinstall Bitdefender, please write us at bitsy@bitdefender.com. Reinstalled, no change. I can reproduce it on 3 PC. E-mailed…

On 3/1/2019 at 6:38 PM, crogonint said: Thanks, but this is an actual firewall, not a utility to block programs from Windows 'internet access'. It was apparently bitdefender.net that needed to be added. It successfully updated about an hour ago. apparently it only attempts to update once a day. I've got a new problem now,…

21 hours ago, crogonint said: apparently it only attempts to update once a day. My Bitdefender free updates every 1-2 hours.

You need to add C:\Program Files\Bitdefender Antivirus Free\Updatesrv.exe to "permanently allowed" I am not familiar with K9 parental control but I do have a firewall and I have more items allowed from BitDefender free. I have all these: C:\Program Files\Bitdefender Antivirus Free\Downloader.exe C:\Program…

6 hours ago, Roxana G said: Hello, When you did an On Demand scan, Active Threat Control already found antivirus.exe and remove it. By the time the on-demand scan arrived to that item, it was already deleted and for this reason it was ignored. Hello Roxana G, Thank you for bringing some logic into this issue. "By the time…

On 2/21/2019 at 1:01 PM, knuddelz said: Dont listen to what @Andrei M. said On the contrary, listen carefully to Andrei M because you are not going to see him again in your posting....You are one lucky guy to get an answer from Bitdefender free...

10 hours ago, Andrei M. said: Hello /index.php?/profile/216118-questions/&do=hovercard" data-mentionid="216118" href="<___base_url___>/index.php?/profile/216118-questions/" rel="">@questions, This situation is mainly caused when the Advanced Threat Control feature will delete or block the file while the On-Access scan is…

Hello, Is anyone from Bitdefender in charge with browsing (and answering ) in this forum???? I am pretty sure Florin Talpes would be disappointed ....