ronchicago

For the last week or so, my Bitdefender Antivirus 2009 keeps shutting down on its own. It usually happens at night while I'm asleep. When I come back to my computer, I have a message from Windows Security Center saying that my antivirus is turned off. When I double click on the BD icon, it says my subscription has expired…

Hello Aquarius, First of all, please understand that there isn't any security software that can offer 100% detection rate and protection against all threats, It's simply impossible to achieve this goal. This being said, please submit those files for analysis. They will be checked and detection will be added as necessary.…

Starting yesterday, after any reboot of my system, I see pop-ups from BD saying that certain programs have been blocked: Google Desktop; Bluetooth; and today, Roboform. The popups stay for a few seconds and then vanish - too quickly for me to write down details of where the blocked module is. Why have these suddenly been…

Starting yesterday, after any reboot of my system, I see pop-ups from BD saying that certain programs have been blocked: Google Desktop; Bluetooth; and today, Roboform. The popups stay for a few seconds and then vanish - too quickly for me to write down details of where the blocked module is. Why have these suddenly been…

I'm running XP Home, MSN Internet Explorer 8 on a Compaq PC right off the floor of Office Max 3 years ago and since installing Bitdefender 2009 four days ago I've noticed that in Basic Settings under Online Security that "Real-TimeAntivirus & Antiphishing Mail Protection" is continually disabled. Open the setting and it is…

I cannot do it - I tried 1. use browse - click on RRbackups and then "Add" - nothing appears 2. use browse - click square on RRbackups - "access denied" 3. manually enter c:\RRbackups into exclude path - and then "Add" - nothing happens (like #1)…

Service Pack 3 was installed on my XP computer while BD was active---I immediately lost connection to internet. After some research I found a hotfix on Microsoft website and got it installed while is safe mode. Now I can get on internet but only if firewall is totally disabled---it will not bring up a webpage at any level…

The Rescue and Recovery system is usually found preinstalled on some laptops. The application hides the backed up files in a rootkit hidden location on the drive (C:\RRbackups). BitDefender will detect these files because they are hidden from the user using a rootkit method (rootkits can be and are commonly used to hide…

I think so, yeah. I'm somewhat of a technophobe when it comes to knowing stuff about the computer, but it says Lenova on my computer. It also says IBM ThinkPad. What is the status of these? It has been nearly two weeks since a Virus Researcher was supposed to rule on this and post a reply????????

Try to see if you can see the BitDefender Toolbar in Internet Explorer - Tools - Toolbars and if it is unchecked please check it. No. I go to Tools/Toolbars and See "Favorites/History/Feeds/Explorer Bar| Links/Status Bar | Lock the Toolbars|Customize. Status Bar and Lock the Toolbars are checked

There are three or four threads relative to "no scanning" on this forum. Has anyone received a solution to the problem? The patch they asked me to try failed to work for me. I then received a request from BD tech support to send them various files for analysis This was two days ago and I have not had a reply to that…

File Vault - The bvd files in "My Documents" (or wherever) should not be able to be deleted manually (Windows Explorer, Command Window etc.) - BitDefender should protect them

I have the same issue and have been trying to get an answer from Tech Support for weeks.

Dear ap852, Sorry, that I wasn't clear but like ronchicago said you shouldn't have minimized the explorer window of the file vault you have opened. If you want to delete the file vault please do this: Open BitDefender switch to advanced view,go to encryption section,uncheck file vault is enabled, click on yes. Now delete…

I can't lock it from the Explorer. I can simply delete a vault created on my "desktop" ("delete" the focused icon), on the "desktop" or in the Explorer, once locked. google "safe password" for an answer on password in general Alain Are you XP or Vista? I am XP SP2 and the behavior seems different. If I try to Lock a vault…

Dear ap852, Do you have opened any of the files that you have stored in the vault? If so that is the reason why you can't lock the vault again. About method C you are right that doesn't also work on my computer. Kind regards, Niels This looks like a good facility. I noticed that you cannot lock it even though no files in…

How do I block them? I wanted to make sure that this is not a BitDefender domain. I looked at the advanced Firewall rules,and among those that came with the BitDefender installation are: index 5: allow everything for any application on a an adapter that is "Full Trust" index 6: same thing for an adapter that is "Trusted…

Do you know that IP or that domain ?! If not, just block them How do I block them? I wanted to make sure that this is not a BitDefender domain. I looked at the advanced Firewall rules,and among those that came with the BitDefender installation are: index 5: allow everything for any application on a an adapter that is "Full…

After manually adding the registry entry for the autorun update, and ascertaining that it was correctly there, I rebooted - and it has again vanished. What is going on here - why does this Windows update not stay in?

This morning Windows is again telling me that the package is not installed. So I looked at the registry entry for HKEY_LOCAL_MACHINE|SOFTWARE|Microsoft\Windows\CurrentVersion\policies\explorer and the entry for autorun (HonorAutoRun) has vanished! So either something removed it or my registry was restored. Not something I…

I looked in the registry, but did not change it, and saw the new item put in by the autorun update,per the Microsoft web site you gave me. Then rebooted - but this time Windows did not tell me to do the update again (so far)! Did you change anything in BitDefender? I have screen prints of two Events from Event…

It sounds like the update patch does not correctly apply on your computer. Please refer to the following Microsoft article in order to troubleshoot your situation: http://support.microsoft.com/kb/967715 After that let us know how it went. I looked in the registry, but did not change it, and saw the new item put in by the…

I had something similar this morning and had to reboot to get past it. BitDefender windows says "BitDefender Services have been switched off temporarily for an update" And at the bottom "The BitDefender Security Service (vsserv.exe) is temporarily unavailable. Pleasewait for a few moments." I waited... nothing. Bit…

Thanks. 1. Go to Antivirus > Shield > Scanner Settings; Is Behavioral Scanner enabled? (if it is please disable it and select OK) It is not enabled 2. Go to Firewall > Settings > Advanced Settings; Is Intrusion detection system enabled? (if it is please disable it and select OK) Intrusion Detection System is enabled. I…

Just purchased yesterday and had problems from the start. I can't even get the program to open up! Needless to say, I'm taking this back to the store and getting something better! Consumer Reports had your Security Suite rated #1, so I thought I couldn't go wrong with just the Antivirus. Boy was I wrong! You only get one…

Hi there, This issue was aknowledged by the support team, a fix will be released along with the next major update, which will be released late March. Please note that this is just a display issue, the modules are in fact enabled, you can check this in the Advanced View. Thanks, Florin Thanks. Good news

Interner Security 2009, Settings Tab, Online Security - I click on the "box to Enable Mail Anti-Spam, Phishing, Virus etc. and it changes to Enamble. But when I close the window and reopen it, it is back to Disable? Why? Is my Mail (Yahoo) unprotected? I sent a report of this to Bit Defender support, with files, a week ago…

Thanks for that. It isn't there now, but has been occasionally, so I guess everything is working fine. Even if it isn't, BD AV checks and makes sure Windows is updated. To avoid possible repeats I want to change all my First Actions to "Move to Quarantine". How do I do this? So far I have gone through all the scans, via…

Alas Bitdefender strikes again - it's over zealous, inconsistent and almost uncontrollable approach to potential threats appears to have re-surfaced. Digital River; yes, the same e-commerce leader responsible for the online marketing of many major software solutions - ironically including Symantec, appear to be behind…

This showed up on my external hard drive. I sent logs etc. to Bit Defender support - but no reply after a week. I deleted the file containing it and now it is showing up in my "System Volume Information\Restore" Now what? Does Bit Defender support really exist? I have managed, I think to get rid of the Trojan (so far) by…