stagedoor

Not sure if this is connected but I have been unable to see the widget since Wednesday. Right clicking the BD icon gives the option to "Hide Security Widget" and if I do then it changes to "Show Security Widget" but in either mode there is no sign of the widget. Windows 10 (Build 14393.729) BDTS2017 (build 21.0.24.53)

Thanks. All 3 machines now running bd 2017.

Not sure if this is related or not but currently have a problem (Windows 10 / total security 2015 / 64 bit) with Runtime Broker using around 50% of CPU. Looking at other forums there seems to be a problem with this windows program and Norton. Has anyone else come across this conflicting with BD? This has only happened in…

I only visit this forum on occasions, and I have just read your reply to auto-renewal on another - now closed - thread, which included a screen shot of the renewal page with the box to tick for auto-renewal. Please be aware that when we purchased our 2013-14 subscription (yet to be activated) that unless you ticked the…

Hello, @ stagedoor: Thank you for your feedback! Did you manage to disable the auto-renewal feature for your latest Bitdefender purchase? Please let me know as I can help you with that. I was waiting until I had activated the new subscription - currently I have a month left on the old. I am not sure if it is possible, but…

This has been a standard practice with a number of leading antivirus companies for at least a decade. They don't want you blaming them (or suing them) if your computer is infected after your subscription expires and before you remember to renew it. If you've never seen it done before (which doesn't mean you haven't…

On a related note I received and purchased a discounted renewal offer to continue my current BDTS 2013 for another 12 months. If I add the activation code now will it add 12 months to my remaining 80 days of protection, or should I wait until the end of my current subscription before entering the new activation code? It…

This has been an irritating and recurring problem since BD2013 was launched. It is way beyond time that it was sorted out. Un-installing and re-installing the product (which is the usual solution) is getting beyond a joke for a package which is supposedly silent and in the background.

for the last 2 days I am also now suffering from the reboot blues. Seems to have started after update to version 16.22.0.1534 Yep, me too. Please BD sort out these bugs!

An online chat facility could be a useful addition - having just had a problem with an adobe registration when I migrated to a new computer, the chat response was excellent, the problem sorted immediately, and this is the third time I have praised them in a forum. There is one!…

Given that this is a forum run by BD, it is not unreasonable to expect it to be checked and responded to on a daily basis. Seems you are only allowed one edit! So adding to the above line ... This [customer service], as I said on another thread is not uncommon on AV platforms, by improving their response BD could gain…

Any issues or concerns that anybody has and not getting a prompt response here in the Forum, should be directly addressed to Tech Support, who will respond at their earliest. Simply click Help and Support on the bottom right corner of the main window, then follow the process! That is part of my dis-satisfaction with Tech…

Hi Christian Where are you? We need you at the forum. Kindly respond to our issues. @Technical Support: If Christian is not available, kindly arrange for the replacement. If BD are serious, and it appears that they are not, about providing Tech support, then it needs more than one person (Christian) to be monitoring the…

I've just got build 16.21.0.1504 and still getting the "reboot" required. I don't think uninstalling and then re-installing is a very satisfactory solution (if that even works). I've just tried to pm Christian but it said that he wasn't accepting pm's. What's happened have they turned off the lights and disappeared…

Same problem here. Windows 7 64bit Home premium / BDTS 2013.

Whatever tweaking has been done, has worked. A full system scan can now be completed in under 15 minutes. There is a problem with Microsoft Office (the cut-down freebie version) which resides in protected area Q: on the disk. The scan always reports this as a threat and advises that I reboot in safe-mode. I can't be alone…

Ooops! Perhaps not out of the woods yet. Today the 32bit Windows 7 machine which had all the modules yesterday, booted up today with only 5. The manual update + re-start fixed it. Bit Defender REALLY need to check their new releases more thoroughly. TS2012 was very bug ridden at the start but then settled down to a…

Today - for the first time on the 64bit PC, we have a full scoreboard on the control panel. Did the manual update from the BD icon.

And I am back down to 5 modules on the 32bit laptop but full complement on the 32 bit desktop - still only 3 on the 64 bit desktop.

Likewise - on the 32 bit machines, all modules are restored after starting up this morning. Still down to three modules on the new 64 bit machine.

Left it too late to edit ^^ Going back to the old 32 bit machine I see there that I am down to 5 modules:- Anti-virus, Anti-spam (off), Privacy control, Firewall and Tune-up.

Having just acquired a new 64bit machine, ditched the pre-installed Kaspersky, and successfully, I thought, added BDTS2013 with all modules intact, I now find I am down to just 3 modules on the main board - antivirus, anti-spam (off) and privacy. The new machine is producing all kinds of red alerts as various items of…

Hello The issue with the update is also reproducing after reinstalling the product? http://forum.bitdefender.com/index.php?showtopic=36543 Thank you! There have been four successful updates since re-loading BDTS - none of which have prompted a reboot, so hopefully this problem has gone away. However this happened before,…

Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. If you were already…

Hello A product update was released. Your build should be 16.18.0.1406(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number). In order for the product update to be installed, you need to reboot your machine(you should see in the Events…

... and I have just had two crashes of FF. Disabling a major part of BitDef cannot be a solution to the problem.

See This thread and This thread It seems to be a wide spread and major problem.

Firefox crashed 3 times this morning. Went through the Privacy procedure as outlined above and repeated one of the actions that has frequently crashed FF. No crash, though did get a red critical warning on BD about Anti-Phish being off. Restored all anti-phish options as outlined, then noticed that Windows 7 was warning…

No ones even going to lock my thread for me? Given the level of response from Bitdefender on these forums I am getting the idea that the last person has left without turning off the lights! There is another thread in the general section regarding firefox, with a similar lack of help from BD Show thread

Further to this thread and the PM's I have just, as requested attempted to send the BD zip file via sendspace and got the following error message on the PM to you:- The following errors were found This message can not be sent because the recipient has their personal messenger disabled or they are in a member group not…