-
Where do we contact support?
The latest issue I'm having with Bitdefender is that the Anti-Spam feature turns itself back on after being switched off. What happened to the link to support on the app itself? I've had to come to this forum for an issue that has probably been flagged somewhere and no amount of "useful" documents are going to help.
-
Suspicious behaviour Aurora.exe
Hi there, I have been using Project Aurora (RGB utility) for some months without issue. Recently, Bitdefender started to flag up Suspicious Behaviour involving explorer.exe and Aurora.exe and then ‘disinfects’, which completely breaks the Aurora installation. I can consistently reproduce the issue. If I copy and paste…
-
Why does Bitdefender change its own settings?
I've seen Bitdefender do this before, but why will user set settings not stay set? For example, I set NOT to scan DVDs. It works for a while, then it sets itself back on again.. I set scheduled scans up. Bitdefender ignored them most of the time. I deleted the scheduled scans. Now Bitdefender runs a scheduled scan, but not…
-
Bitdefender Scan options
I keep getting a false positive on a file I know is ok. Antivirus - Threat Actions = Move to Quarantine Antivirus - Exception = the file path of the quarantined file Antivirus Scan reports infection - 2 options "Delete" and "Quarantine". Click Quarantine = "The file was removed from your system and couldn't be moved to…
-
Where to report Bitdefender False positives
Sorry, I trawled through these forums and I could find no clear answer. I just had a false positive with Bitdefender (paid). Where do I report this please? he file C:\Program Files (x86)\SimHub\SimHub.PackageManager.Standalone.exe is infected with Gen:Variant.MSILHeracles.105507 and was moved to quarantine
-
Scheduled scans don't run (still)
If I had a pound for every time a scheduled scan in Bitdefender actually ran, I'd have £3. What is so difficult about this? Time and time again I'm told to reinstall, uninstall, recreate, delete and then .... nothing. I don't understand why such a critical feature of an AV application keeps being broken. I think I've been…
