Faux Positif Site https://www.colorlitled.com/

Bonjour,

Client de BitDefender Gravity Zone pour ma société, nous ne pouvons pas accéder au site pour détection de Malware

https://www.colorlitled.com/

Pouvez vous faire le nécessaire de votre coté pour que ce site soit accessible ? Toutes les manipulations coté console n'ont rien donné (exclure le site web de la protection, etc…)

Merci de votre retour.

Trouver d'autres publications étiquetées avec

Réponses

Andrei_S Enterprise

Hello @Igor AD ,

Please submit the URL to our Antimalware team directly through https://www.bitdefender.com/en-us/business/submit they will evaluate the website and permanently whitelist it if it's a False Positive.

Additionally, we should investigate the way the exclusion was added in the console to check why it did not work in your case. I suggest opening a case with enterprise support to check so you can be aware in the future: https://www.bitdefender.com/en-us/support/contact-us

You can also check https://www.bitdefender.com/business/support/en/77209-342964-general.html#UUID-7a762905-3544-7885-d4f5-7110909909d5_N1667164575537 on how to add exclusions to double check how you have configured it.

Kind Regards,

Andrei

Igor AD

Hello,

I made the request using the provided link.

Regarding the URL exclusion in the console, I think it's not being taken into account because it's detected as malware, and it's up to you to take this into account in your database?

Igor

Andrei_S Enterprise

Hello,

Yes, it can be this case as well if they are marked as malware by us then it cannot be excluded.

Kind Regards,

Andrei