BD AV + : 2 points toujours en suspens

sketch

BD AV+ réinstallé mi-mai 2025
W10 à jour – BD AV+ à jour

Bonjour,
Ces 2 points sont en suspens depuis très très longtemps.

Lors des mises à jour importantes, le portable n'est pas protégé durant un certain laps de temps. Une notification d'activation de l'antivirus Microsoft s'affiche alors.

L'intervalle de vérification passe régulièrement à 8 heures. Comme ce paramètre n'est modifiable que depuis le compte administrateur, il faut donc se connecter à partir de ce compte, ce qu'il faut mieux éviter, pour le repasser à 1h.

Peut-être qu'un jour …

Cordialement

Flexx

https://community.bitdefender.com/fr/discussion/104466/bd-av-2-points-toujours-en-suspens

What you're experiencing is expected behavior with Bitdefender and Windows updates:

When Bitdefender installs major virus definition updates or kernel-level driver patches, it temporarily stops its engine. This causes Windows Security Center to think "there's no Antimalware running" and trigger a prompt to activate Defender. It’s a common pattern seen across Antimalware products. There is nothing to worry about—just a short interruption (seconds to a few minutes).

Moving forward, Bitdefender default malware signature definition check interval is typically set to 1 hour, but Windows updates or application resets may revert this to 8 hours, likely due to policy defaults. To adjust this setting, open the main dashboard of your Bitdefender product. Then, at the bottom left side, select the Settings option. From there, go to the Update section and change the update check interval according to your preference.

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

Bitdefender support may request diagnostic logs and will guide you through the process of generating them.

Regards