Faux négatif

Itronix

Bonjour, Je me suis rendu sur la page d'énédis mais je suis tombé sur une fausse page qui m'affiche des pop-up m'indiquant qu'un virus à été détecter, que mon ordinateur est bloqué et d'appeler le numéro ci-joint. Je me doute évidemment que c'est un page infecté mais je me suis demandé pourquoi Bitdefender n'a pas bloqué la page ou ne ma pas prévenu ?

Cordialement

Flexx

https://community.bitdefender.com/fr/discussion/96387/faux-negatif

No antimalware can detect 100% of malware or malicious/phishing pages.

Check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave : https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3 -e4ef-3500277a6dae

6) Run Disk Cleanup: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

If you think a website/ file is not detected by bitdefender as malicious or phishing, kindly use the forum in the below stated link to report them to malware research team.

https://www.bitdefender.com/consumer/support/answer/29358/

If website/ file is indeed malicious or phishing, detection will be added in maximum of 72 hours and if the detection is not available even after 72 hours, consider the website/ file as safe by malware researchers and detection will not be created against them.

Regards

Itronix

Merci beaucoup 👍️