VPN inopérant

Jackanjou

Je viens d'installer VPN sur mon ordinateur, j'ai pris la peine de le redémarrer et lorsque je me connecte, après avoir préciser que je veux être considéré en France, je m'aperçois, que ce soit par la TV en ligne ou plus simplement en me faisant localiser par Google map, que je suis encore positionné à mon emplacement réel.

Comment faire ?

D'avance merci

Flexx

https://community.bitdefender.com/fr/discussion/96735/vpn-inoperant

There are a few things you can try to fix this issue:

1) Make sure that you are connected to a VPN server in France. You can do this by checking the Bitdefender VPN app to see which server you are connected to. If you are not connected to a server in France, try connecting to a different server.

2) Restart your computer and the Bitdefender VPN app. Sometimes a simple restart can fix the issue.

3) Check your firewall settings to make sure that the Bitdefender VPN app is not being blocked.

4) Disable any other VPN or proxy apps that you are using. If you are using another VPN or proxy app, it may be interfering with the Bitdefender VPN app.

5) Uninstall and reinstall the Bitdefender VPN app. If you have tried all of the above and you are still having problems, you can try uninstalling and reinstalling the Bitdefender VPN app.

If issue persists,

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards