IMPOSSIBILITE DE TELECHARGEMENT DE FICHIER

Camouss

Bonsoir, je n'arrive plus du tout à télécharger aucun fichier provenant de mails ou de toute autre source. Voici le message d'erreur ci-joint qui apparait constamment et sur lequel je dois cliquer une dizaine de fois avant de le faire disparaitre temporairement avant de revenir. Il apparait aussi dès que je veux

Bitdefender erreur.docx

ouvrir n'importe quel fichier office. Je n'arrive pas à désinstaller Bitdefender ni à le réinstaller.

Que dois-je faire? Merci pour votre réponse.

Flexx

https://community.bitdefender.com/fr/discussion/97236/impossibilite-de-telechargement-de-fichier

Kindly perform the following steps and see if they help you in any way:

1) Uninstall the Bitdefender product using the 'Add/Remove Programs' option in Windows.

2) To remove any remaining files, download and run Bitdefender product uninstaller from this link https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart your PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

C:\Program Files (delete any folder with the name 'bitdefender')

C:\Program Files (x86) (delete any folder with the name 'bitdefender')

C:\ProgramData (delete any folder with the name 'bitdefender')

C:\Users{your PC name}\AppData\Local (delete any folder with the name 'bitdefender')"

5) Open the Run command and execute the following commands one by one:

temp ,delete all the files in the the folder

%temp% ,delete all the files in the folder

prefetch ,delete all the files in the folder

6) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found

7) Restart your PC in normal mode by unchecking the option you selected to run the system in safe mode, and then click 'Apply.'

8) Remove devices from your online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Download the online installer for your respective Bitdefender product from the links provided below:

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective Bitdefender product is installed, a Bitdefender dialogue box will open. You will need to log in with your registered Bitdefender Online Central details, and after a successful login, your product will be synchronized with your Bitdefender Online Central account. Therefore, your product will be registered and activated with Bitdefender Online Central automatically.

If issue persists, kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and on the basis of your product selected and type of issue you are facing you can get in touch with support representative either by email, chat or over a call.

If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number you received on your registered email:

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards