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Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and on the basis of your product selected and type of issue you are facing you can get in touch with support representative either by email, chat or over a call.
If you choose email, you will get a ticket number on your registered email.
The support team will reply back to the same email within next 24-48 hours excluding weekends.
Regards
