MALWARE SUR LE SITE OUEST FRANCE

NOUL09140

BONJOUR EN CLIQUANT SUR LE SITE OUEST FRANCE POUR CONNAITRE LES DEGATS SUITE A LA TEMPETE RECENTE, UN MALWARE NON DETECTE NI PAR BITDEFENDER NI PAR MALWAREBYTES S'EST TELECHARGE SUR MON ORDI; JE L'AI IMMEDIATEMENT SUPPRIMER ET LE SITE D'OU EMANAIT CE MALWARE EST "CENTRE DE SECURITE CODE0x268d3SERVICES"

MERCI DE PRENDRE CE MESSAGE EN COMPTE RAPIDEMEN

NOUL9210

fedor

bonsoir Noulo9140,

je viens d'y aller sur le site https://www.ouest-france.fr/ et il n'y as rien.

comment tu sais qu'il n'as pas ete detecter?

est ce malwarebytes est en protection réelle?

as tu bitdefender et malwarebytes installer en meme temps?

qui a detecter ce malware?

bonne soirée.

Flexx

https://community.bitdefender.com/fr/discussion/97696/malware-sur-le-site-ouest-france

Kindly check if the following steps help you:

1) Restart your PC in safe mode. You can follow this guide:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

3) Restart your PC in normal mode by unselecting the option to run the system in Safe Mode, then click 'Apply.'

4) Reset your web browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset the Windows host file to default. You can find instructions here: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef- 3500277a6dae.

6) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68.

 

If the issue persists, please contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards