Problème avec la fonction Advanced Threat Defense

Bonjour,

J’ai relancé mon ordinateur d’appoint après plusieurs mois d’inactivité et j’ai constaté, après les mises à jour d’usage, l’impossibilité d’activer la fonction Advanced Threat Defense.

En suivant la procédure Protection/Advanced Threat Defense/ouvrir/Paramètres/curseur activé, cela ne fonctionne toujours pas.

Je tiens également à vous signaler que la fonction « Détection des exploits » est grisée donc impossible de l’activer.

J’ai tenté d’activer la fonction Advanced Threat Defense via Bitdefender Central sans succès; le Widjet reste rouge.

Mon abonnement possède encore 593 jours de validité pour 5 ordinateurs (3 utilisés).

Cependant, Bitdefender fonctionne parfaitement sur mon ordinateur principal.

Vous trouverez en pièces jointes 2 captures d’écran illustrant le problème rencontré.

Je vous remercie par avance pour votre support.

Michel CHARLIER

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Accepted answers

Flexx

https://community.bitdefender.com/fr/discussion/comment/330306#Comment_330306

Try this,

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense:https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender

If the issue persists, kindly contact the Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on your selected product and the type of issue you are facing, you can get in touch with a support representative either by email, chat, or over a call.

If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards

All comments

Flexx

https://community.bitdefender.com/fr/discussion/97654/probleme-avec-la-fonction-advanced-threat-defense

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team for the Bitdefender Cloud upload link and password.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

Regards

patbfa

Bonjour,

Depuis la dernière mise à jour il y a trois semaines, j'ai de plus en plus de difficulté à télécharger des films car on me dit que bitdefender à bloque une page dangereuse. Ce qui est bizarre c'est que ce sont des fichiers en mp4 et si on les télécharge directement sans passer par Interne Dowload manager, c'est ok sans pb. J'ai essayé de mettre ce logiciel dans les exceptions mais ca ne marche pas. Je cherche un tuto clair pour corriger ca. Merci

Flexx

https://community.bitdefender.com/fr/discussion/comment/330306#Comment_330306

Try this,

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense:https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender

If the issue persists, kindly contact the Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on your selected product and the type of issue you are facing, you can get in touch with a support representative either by email, chat, or over a call.

If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards

fedor

bonjour patbfa,

a mon avis il faut contacter le support technique:

https://www.bitdefender.fr/consumer/support/aide/

bonne journée.