installation

alabenda · octobre 2023

bonjour

lorsque je veux installer bitdefender on me demande de supprimer dans la liste programme et fonctionnalité tous les applications de sécurité

le problème c'est que je n en voie pas ou que je ne les connais pas

comment faire?

Liobet · octobre 2023

Bonjour Alabenda,

Merci d'indiquer a minima votre matériel et logiciel. PC de bureau? Portable ? Neuf ? D'occasion ?

Selon le cas vous devriez voir plus ou moins rapidement quelles sont les autres logiciels anti-malwares à desinstaller d'abord.

Sinon il y a une solution "maison"

https://www.bitdefender.fr/consumer/support/answer/11014/

Flexx · octobre 2023

https://community.bitdefender.com/fr/discussion/97602/installation

Download the software in the below stated link and it will let you know if any other anti malware program is installed on your PC.

https://antivirus-removal-tool.com/

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team for the Bitdefender Cloud upload link and password.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

Regards

mico5349 · novembre 2023

Bonjour

Je viens d'activer bitdefender total security with vpn, quand je veux l'installer depuis mon compte bitdefender central, j'édite un lien pour le télécharger puis je clique sur le lien pour l'installation en tant qu'administrateur, une boite de dialogue s'affiche pour lancer l'installation je clique sur oui mais rien ne se passe je retourne sur mon compte et là le logiciel n'est toujours pas installé et le compte à rebour sur la fin de l'ancien est toujours affiché.

Pourquoi rien ne s'installe ?

Flexx · novembre 2023

https://community.bitdefender.com/fr/discussion/comment/331240#Comment_331240

Try this:

Download the online installer for your respective Bitdefender product from the links provided below:

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective Bitdefender product is installed, a Bitdefender dialogue box will open. You will need to log in with your registered Bitdefender Online Central details, and after a successful login, your product will be synchronized with your Bitdefender Online Central account. Therefore, your product will be registered and activated with Bitdefender Online Central automatically.

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards

installation

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