Alexandru_BD admin

Réponses

  • Nothing to add here, I agree with @Flexx 's post, who beautifully explained why Bitdefender alone is enough to protect your important data. You don't really need any other cybersecurity solution if you are running Bitdefender. It's also not recommended to have multiple security programs installed on the same device,…
  • Hello, Bitdefender subscriptions/licenses can be merged/adjusted/refunded/canceled by the Support teams only. Kindly use the dedicated Support link provided by Flexx above. If any contact details require an update, they can also look into it. Thank you for your understanding @Eric H. Regards, Alex
  • Hi, I have observed that sometimes if "use biometrics" is disabled from the BMS settings, App Lock becomes operational again. This behavior is known and currently under investigation. Another thing to consider, there's an easy method to stop being asked by the App Lock feature to enter the PIN code or…
  • Hi, That's unusual... theoretically, I think it's possible for the antivirus to interfere with the keyboard, although this is the first time I hear someone encountering this. In some cases (really rare cases), if the antivirus detects what it believes to be a malicious activity associated with keyboard input or…
  • Bonjour @Maudur, J'ai quelques questions: Sur quels systèmes d’exploitation essayez-vous d’installer le VPN ? Avez-vous installé un autre produit VPN ? Recevez-vous des messages d’erreur lors de l’installation ? La licence Bitdefender Total Security & VPN Premium est-elle déjà active dans votre compte Central ? Avez-vous…
    dans activer VPN Commentaire de Alexandru_BD 26 mars
  • Hello, If you are experiencing slowdown, CPU, disk and memory usage caused by bdservicehost after installing Bitdefender on Windows, the following articles may prove useful: If you require to temporarily disable protection, here you will find step-by-step instructions: I hope this helps. Regards, Alex
    dans Pause Protection Commentaire de Alexandru_BD 26 mars
  • Yes, for sure it's convenient to subscribe to a solution set and have both antivirus protection and vpn included. I'll make sure to update the release notes thread once the latest VPN build goes live. Thank you for your patience. Regards, Alex
  • Hello, I've seen a few reports concerning the VPN speed lately. The good news is that we are expecting some improvements to be delivered in the upcoming weeks with a new VPN build. The product teams made a couple of changes that will help boost network speeds, and it's just a matter of time until the fix arrives. Regards,…
  • Bonjour @Senka, Voici la version française de l'article: Le DNS sécurisé peut parfois introduire une latence en raison des processus de cryptage et de déchiffrement impliqués. La désactivation du DNS sécurisé peut améliorer les temps de réponse aux requêtes DNS, en particulier sur les réseaux où il n'existe aucune menace…
  • Hi @knott, Through the earlier comparison, I was trying to highlight the fact that there can be several reasons why the vpn may not connect. While connectivity issues may also be caused by a specific server that you are connecting to, if we remove the infrastructure from the equation, or a possible bug, there are a few…
  • Bonjour @//ThyK, Si vous avez déjà contacté les équipes Support et soulevé un ticket, les commerciaux vous répondront sur le dossier ouvert, car nous ne pouvons procéder à aucun remboursement sur le forum. Cordialement, Alex
  • Hi, I think this needs to be further investigated with the Support engineers. I'm not familiar with this behavior. Regards
  • Hello, @Guy Fawx this is the workaround:
  • Hi @Tester4321 and thank you for sharing the error details here. May I kindly ask you to submit the error information to the Support engineers for further investigation? I wish I could help here, but the APPCRASH - unifiedSDK.service.exe message suggests it has something to do with the SDKs that are often used by…
  • Hello @CA Sussex and welcome to the Community! Thank you very much for taking the time to write your appreciation post on the forum. It means a lot to us. It's a good feeling to know that the threat has been neutralized. Bitdefender is always awake. Regards, Alex
  • Hello @Sten Tijhuis and thank you for your feedback and appreciation! It's good to know the problem was solved and we are happy to have you back on board! 😉👍️ Best regards, Alex
  • Bonjour @//ThyK, Si vous avez besoin d'ajuster votre abonnement ou si vous souhaitez fusionner différents produits, veuillez utiliser le lien partagé ci-dessus et les ingénieurs du support se feront un plaisir de vous aider. Merci pour votre appréciation et d'avoir choisi Bitdefender! 👍️
  • Hi, I think many system apps have elevated privileges and permissions that regular user-installed apps don't have. Mobile Security may not have the necessary permissions to scan these system apps thoroughly on Android, and there's also another thing to consider: the system apps are often tightly integrated with the OS, so…
  • I see. Well, thank you for following up @Jacquii 🙂
  • Hello, I'll jump in with a few insights. The latest VPN version has not been deployed for all users. The main reason behind this decision was that the developers introduced some new fixes and waited for confirmation that they really solve certain things and bring the expected improvements. Testing will reveal if the…
  • Hello @knott, That's a bit generic, don't you think? 🙂 Can you share with us exactly what seems to be the problem/error message you are experiencing? Due to a large number of possible system configurations and installed software, determining what might cause an issue with a specific Bitdefender module/feature is not as…
  • Hello @Jacquii, What browser are you using? Have you tried to exchange browsers, clear cache & cookies, access the page in incognito mode, try to login from a different device and let us know the results? Are you using Safepay (the built-in protected browser in Bitdefender)during login? Try the above steps, make sure to…
  • Hi, As per @camarie's comment below, this situation is still being investigated: One of our members posted the solution received from Bitdefender Support on another thread, and this may prove useful until the behavior is corrected: Regards, Alex
  • Hello @Pleonasm, I've seen your recent post in the ideation section, thank you for that. I'll reply to you here as well and expand a bit. For now, there are no foreseeable plans to include Cryptomining Protection in Antivirus for Mac. One of the reasons I can think of right now is that since the OS is much more…
  • Hello, As per my previous comments on the related threads, while reports concerning a similar issue can be found on the forum and that happened a long time ago, the new issue we are facing is completely unrelated, as that one was fixed at the time it was reported and this one surfaced after a recent update, as it can be…
  • Hello, yes, my apologies, Email Protection is available in the Antivirus for Mac UI, as it can be observed in the below screenshot (thank you @Flexx for pointing that out). What I meant in my previous comment was that it doesn't support AppleMail available for macOS. For now, Email Protection is only available for Gmail…
  • Hello @Pleonasm and thank you for taking the time to share your thoughts with us. For now there are no plans to implement this feature in the Antivirus for Mac in the near future, but your suggestion has been noted and forwarded to the product development teams. Regards, Alex
  • Bonjour @jappynou, Je pense aussi que c'est une tâche qui incombe aux équipes Support. Cliquez sur le lien ci-dessous pour choisir le canal de contact souhaité pour entrer en contact avec eux : https://www.bitdefender.fr/consumer/support/aide/ Indiquez le motif de votre contact, puis choisissez parmi les canaux de contact…
  • Thank you @camarie 👍️👍️
  • Hello @technomad, Try again to share the link, please. You should no longer receive that message. Thanks
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