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lve started getting this issue since upgrading to Total Internet Security, checked the logs and there is no reboot required in the update logs, l generally get at least one warning per boot normally 4/5hours after turning my laptop on.. it started three days ago (l upgraded last week due to a early renewal offer). and l…

having exact same issue. when i disable the antivirus, SWTOR works fine, but soon as i turn it back on, it refuses to launch. added the entire game folder to the exeption list but it's not working. some help would be greatly appreciated. using total security 2015, on windows 10. The first steps I would take are 1. Make…

I get an error message saying "can't communicate with BitDefender service" I checked fourms, found some topics, followed the instructions and reinstalled, but it didn't work, what should I do? (I have bit defender total security and I am running windows 8Pro-geniune-64bit) If Windows Firewall is on check to make sure…

Hi, No, I used email to support. I assumed as they said to "renew at the expiration date" there is not a time limit set on the license for activation. With the 2015 beta I got a 12 month license but as it was the same one they just added it to my existing. Ro. I will call them after I update to 2016. Sometimes you get more…

I asked about the license and received this reply from support - [/size] It looks as if I may have to sit tight on the BD MD until my present license expires. Ro. Thanks for the reply Did you phone them? You bring up an interesiting point about waiting until your current license expires. As long as the clock does not begin…

Well done! I got one of those emails and codes as well. I have 369 days left on my current TS license but as the two will probably not merge I am a bit unsure what to do. Ro. I also am unsure what to do. So I am waiting until after I update BDTS 2015 to BDTS 2016. Hopefully it will be a simple restart of Windows that will…

Microsoft changed some data structures in the operating system available for Insider Program. This affects the Bitdefender functionality. Windows 10 Pro Insider Preview build 10525+ is not the official Windows 10 release build and inherent issues can appear on these preview builds depending on the changes made by the…

Hi everyone! Well I should start by saying that I'm not a very tech-savvy person but I was scrolling through my firewall log and noticed something that wasn't quite right... I noticed that I keep getting a notification saying "Port scan blocked". I get up to 30 of these everyday (!!!), all from different remote IP…

Last Firefox update disabled Bitdefender Wallet addon.I am using FF 41.0b1 and Bitdef Total Sec 2015. Thank you Mozilla will require all extensions to be validated and signed by Mozilla starting in Firefox 41, which will be released on September 22nd 2015. link About two weeks ago I notified Bitdefender Support about this…

Hi, If anyone else is still having this issue with Active Virus Control and Intrusion Detection System not keeping their settings after closing the Bitdefender interface, please attach to your reply the file avc.xml from: C:\Program Files\Bitdefender\Bitdefender 2015\settings Or send us an email at bitsy@bitdefender.com…

actually mine problem is different. after i installed last windows 10 update mine internet gone totally. i cannot connect to internet untill i turn off the BD Firewall. i am using windows fw for 3 days. A number of people have had problems with Windows 10 as a result of the most recent update. A lot of these problems are…

I created an open ticket on my problem about 3 days ago. I received several confirmation emails around 2 days ago. My ticket (2015080700220002) is still unanswered, and I don't think that it will be answered. Thank you for contacting Bitdefender Customer Care. This is an automated reply to confirm that we have received…

After installing Windows 10 I had some difficulty getting Bitdefender to function correctly so I uninstalled (Bitdefender) and downloaded it again from Cleverbridge re installed it and attempted to update it. This failed with the programme advising of problems with the updates. So I uninstalled Bitdefender again (using the…

BD is having some issues in blocking access to home LAN resources (NAS, shared files/printers). To make it work (on Win 7), I have to change the settings under Adapters: Network Type = Trusted. I don't like changing things without understanding what I'm doing... Could someone please explain What these settings mean? What…

The user instructions - http://www.bitdefender.com/support/how-do-...aults-1006.html - says "To lock a vault, right-click the corresponding virtual disk drive from My Computer, point to Bitdefender File Vault and select Lock." However, when I do this, I get the message "The file vault with drive letter V: failed to be…

Is anything that wallet stores something that would otherwise be stored on the trusted platform module on my computer? Wallet only stores what it is designed to store. A Trusted Platform Moduel can store whatever you want to store in it. Wallet stores the following informaton. 1. Identity First and last name, username,…

Correction. The Adblock Plus file was 357K or thereabouts. Sorry about that.

Afternoon Is anyone else having problems with BDF 2015 and Windows 10. I have the following and any tips would be apprecaited. 1. Outlook 2013 no longer sends/receives emails. 2. Connection to wireless printer no longer works. 3. INternet seems ###### slow. Once I turn off the Antivirus protection and Firewall things seem…

It could be that Adblock Plus increases memory usasage by vsserv.exe. I am not postive about this but this is what has happened. 1. I upgraded to #Windows10 with a clean insstall 2. I installed BDTS 19.2.0.142 3 I periodically checked the memory usage of vsserv.exe and noticed that after browsing for a while with Firefox…

Okay I decided to wrap this up at this time. It appears when BDTS 2015 does reclaim some memory after 30 minutes or so. About 70MB if the computer is not being actively used and maybe 35MB with the computer being actively used. One other thing I just thought of is this. While vsserv.exe in BDW8 Security uses less memory,…

One hour later 1. Ran the second of a back to back System Scan on the W8.1 computer I am not currently using but am logged into. Memory usage by vsserv.exe rose from 435MB to 445MB an insignificant amount. However what is interesting is the second System Scan took only 13 minutes vs 29 for the first System Scan. It appears…

New Bug create In Active Virus Controll in Latest version [18.23.0.1604] some program for example proxy app like freegate or ultrasurf can not to run anymore when AVC is active :| and no warn to us also this blocking Not registered in Events !!!! when i Turn Off active virus control , to run any program have no problem…

I already contacted them but no reply yet, not even an automatic one. You might be able to phone support. I have a phone support number in the U.S. and use it rather than filling out a support ticket. They are available 24/7 and if the problem requires a support ticket they write it up and email the information to the…

Hello ChaserHUN90, Bitdefender 2015 has not yet been updated to run with Windows 10, It will be by the Win 10 official release but for now you have to wait for an official announcement as to its compatibility. Only a couple more days. Ro. I am getting this gut feeling that the memory fix will come in the same update as the…

A lot of BD related stuff going on next week. 1. Fix for memory problem to be released through a download update, hopefully 2. BD 2016 Public Beta due for availability next Tuesday. Will it have a memory problem? 3. Windows 10 roll out begins next Wed. 3a. Will BD be ready? 3b. Will BD 2015 progams be updated to be Windows…

Hello again, Further internal testing must be done to ensure the fix is stable before releasing it via automatic update. This is why we decided to postpone until next week this product update. In the meantime, you can apply the workaround below to keep the vsserv.exe memory footprint at the usual ~ 200 MB: - Restart…

Hello :-) I am using BD TS 2015 MD. It runs very well on my PC and this year's BD products seem to be the best yet. [in the past I always eventually had an issues with BD, like missing database or update downloading issues or something like that and eventually removed my BD IS. No offense, but I would often refer to BD as…

After analyzing the disks I press the Run button, it shows as if I have pressed (it changes color while I press it) but nothing happens, Bitdefender doesn't go to the next screen. I just installed it. After it finishes analyzing look to right of each logical disk. If it says defragment recommended then check the box to the…

I would like to set up a system scheduler to remind me to run a scan to run every sunday at 1 PM. Could someone let me know what the executable is so I can just click scan when it appears. thx John If you have BDTS 2015 Click on Protection Click on Manage Scans Click on New custom task Click on the box to the right of…

Hi, From that link you provided it says the beta is already compatible with Windows 10, plus I have seen posts elsewhere saying it works fine. Ro. Take it for what it is worth but I just received this from BD Support On Tue, 21st Jul 2015 at 4:02 pm, Lupu Victoria wrote: Dear XXXX, Thank you for your e-mail. Generally…