camarie · Principal Software Developer · BD Staff

From past experiences, I have encountered printer drivers displaying modal (i.e. blocking) dialogs to user, and displaying them in the default desktop (not in the secure desktop), therefore blocking the user interface. I can think on no other obvious cause I have previously encounter at this time. Log files are always of…

I'm not involved in macOS, but I dropped a mail to someone who knows more than me. As I will get an update I'll get back to you (unless someone else will move quicker).

I don't have any news so far. The team is still trying to reproduce the issue in order to be able to deliver a possible fix.

Although I am not involved in the scan and I frankly don't know what options are used, I suppose an improvement could be something like this: add a secondary option, such as "Custom scan…", which should appear when the Shift key is pressed (this is the usual key for contextual menu to press in order to display…

I'm glad that worked out. It might have been the print spooler either with a queue too full, or in an inconsistent (or stopped) state. Anyways, feel free to stress me any time if something is not right. Thank you for your patience and feedback.

Yes, there is a policy implemented by many banks to reject (or at least display a warning) when a browser is more than 2 versions older than the currently released (currently Chrome is 130, and market Safepay is based on 127, although we are releasing soon Safepay based on 130). I'm not saying this is the cause, there…

This is really strange, and I cannot pinpoint to a cause only from what you detailed. Can you do one more attempt by writing the text from the Message box inside a problem.txt file, and attach the text file instead? And let in the Message box just something like "Check the attached text file". Maybe it is something related…

I did, and at least in my team we agreed this is something definitely to be done. I cannot point to a timeframe at this time, though, but what I can say is that I will start an internal proof of concept in the next days. Will keep the forum posted when the feature is planned and eventually released. Meanwhile, feel free to…

I'm not willing to give up for now. By any chance, do you know if there is a demo account or something like that? I looked on the website but I could not find anything that could help me at least to simulate the issue.

What I can suggest - I don't know if this is the case - there are certain browser extensions which might interfere; for example, if you are using Chrome to perform the feedback steps and you have uBlock Origin, this can lead to certain errors from time to time for various reasons. Can you retry one more time to perform the…

I clicked on Sign in, which led me to the page https://secure.pcfinancial.ca/en/login, but I see no authentication code, just Username and Password. Or is the code asked after successfully log in ? (In this case I cannot reproduce, not having an account on pcfinancial).

Can you let us know what address manifest this problem?

Maybe there is an involuntary space? I tried to type the email from the image and it worked just fine.

Ticket: If it is not too much trouble, it would be better. Question from FW guys: FTP (and maybe Smart TV, too): if you set Firewall to OFF (temporarily), does the problem still reproduce?

A question: do you have a support ticket opened on these issues? That would help a lot.

Thanks, will ask the guys about both.

Good point. Added on the printing improvements list.

Followup: is this about FTP, Smart TV streaming, or both?

AFAIK the colleagues did not manage to reproduce the issue yet. Let me ask them if there is any progress.

The high number of popups should be fixed in the pending update (release today or the next days). The other improvements (missing sometimes the application, dismiss of popup with keyboard) are in progress.

Not much to add here. Also, a significant component is based on the various hooks, interfaces etc. open to the operating system itself to various events (process creation, HTTP traffic, file access, devices announcement, wireless discovery etc.). If the number of such events is relatively low, resources allocated stays…

I think the support link is this:

Tomorrow I will look into it at once. Can you tell me what is the product version (not the one from Safepay, the one displayed from the regular desktop > tray icon > About) and what OS version you are running? You really might have hit a bug and I ddo want to fix it, if this is the case, or at least to understand it. Can…

It is started, but I don't know the timing. From what I asked informally more likely they will have a version in the next months, but that's all I know.

Asked the FW guys, they should reply shortly and we'll get back.

100% agree. At least the part of picking the page ranges/letter size/printer/header/footer and merging the Print… and Print to PDF… into a single command to eliminate the need (and the occasional confusion) for two print commands. I'm not sure yet about letting Print Preview yet, for this I have to do a full proof of…

Forwarded to the guys knowing more than me. Let's see if there is something known first.

Is there a particular software are you using? Something like Plex, Chromecast etc. ?

This is true, but although I was not involved in it, I think it was just an AV scanner. The "minor changes" part I'm not so sure about. I suppose we all have to wait for a decision to be made go/no go/later.

And as a side note: while developing on Windows involves 10 and 11 (with the dying x86 variant slowly replaced by arm64, so the vast majority being x64), Linux is an entirely different beast. Even the runtimes vary dramatically between the extremely conservative Debian to the rolling update distros; even the GUI part is…