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Réponses
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From the firewall guys: Try to add a rule in Firewall on Allow for that local Ip and port: 1. Open Security Center->Protection-> Firewall Settings->Rules tab 2. Select Add rule In Add Rule window: 1. Enable Apply this rule to all applications 2. Permission Allow 3. Network type: Any Network (or Home/Office if he wants to…
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Asked again the guys integrating atc.sys. As soon as I have news will follow up. Most likely the issue is already known to the team developing the driver, but I would like to have them confirmed as well.
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Following up: it's not that simple. The case of a missing language pack was tested and it should load en-US when everything else is failing. As soon as more details are available will post updates.
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That explains it. Most likely the interface, which has a numberof support languages (such as en-US, fr-FR, de-DE etc.) tries to locate the txtui files (files containing the strings to be displayed) attempts to locate en-GB, and since there is no such directory in the product, it fails and the strings remains as they are. I…
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Looks like Firewall is blocking it. I do not now much about how it operates, but I know it creates allow rules for well known programs and I suppose the software is not well known. I am forwarding this to the guys knowing more than me so they can pinpoint in the right direction. Probably a custom kind of allow rule based…
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Un comentariu (in afara problemei, care bine ca s-a rezolvat) despre "Dar sa pui ca si malware un joc vechi de 17 ani mi se pare putin exagerat." Asa ar parea, dar e posibil ca jocul sa fi oferit un update prin care sa expuna sau sa implementeze un comportament care este (sau a fost) clasificat ca o amenintare. Chiar o…
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We tried to reproduce the issue, but without success. I think is better to open a support ticket so that the product logs and status should be available for analysis. I suspect either a installation that did not found the actual strings to populate the interface (so it remained uninitialized as in the design phase), or…
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Nous avons déjà prévu cette amélioration (je ne sais pas si nous la réaliserons en utilisant des polices plus grandes, évolutives/redimensionnables ou une combinaison des deux). Nous espérons qu'il sortira dans un avenir proche (je ne peux pas donner de date exacte pour le moment, mais ce sera bientôt).
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Perfect, multumesc pentru feedback.
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Detectia a ajuns la echipa de motoare antimalware, si a fost scoasa din motoare. Ajunge astazi pe update. Incercati astazi in citeva ore o actualizare (nu neaparat de produs, e suficient si cel de semnaturi/amenintari) - as zice in citeva ore - si reverificati daca mai este blocat clientul jocului. Astept feedback-ul dv.…
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Imediat cum aflu va spun.
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@GabrielST Am inteles, multumesc pentru informatii. O sa continui sa intreb colegii de ce e blocat jocul (sint sigur ca au avut motivele lor) si ce se poate face ca sa fie adaugat la exceptii. Revin cu amanunte pe masura ce le aflu.
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Asked the firewall colleagues (probably it is something firewall related) to take a look and come back with more info (or they might ask more, we'll see).
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On this one I cannot provide more information, I don't know the implementation at all. Better to resort on the link provided above. I asked the more informed colleagues to come back with more details.
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Logurile de sistem nu contin date personale. Inteleg ca nu doriti sa incarcati logurile, desi logurile pot contine informatii despre ce s-a intimplat si ar fi de mare ajutor. Cit priveste faptul ca Mettin2 este blocat de produs, trimit chiar acum un mail si un ticket pentru analiza. Banuiesc ca jocul este cel de aici,…
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Is there a support ticket opened about this issue? (I asked the support team as well about this).
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I am sorry, my mistake. The registry key should be HKEY_CURRENT_USER\Software\Bitdefender\Bitdefender Security App\BDAgent I forgot to specify it is the BDAgent subkey. Sorry about that.
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From what I see in code, the registry value name ("SAB_ON_TOP" - without quotes, obviously) remains the same. What has changed is because of the split in "Bitdefender Security" and "Bitdefender Security App" - the latter being the place where (usually) all the UI-related registry preferences are stored (and the former…
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Asked the guys which might know more than me. (It will probably take a route to other two teams until I might reply something useful here, since we integrate from a team which integrates from the antimalware team).
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Nici o problema. (Oricum, sint angajat Bitdefender :) - dar mai bine, da, echipa de suport are niste pasi clari de urmat).dans Serviciile BitDefender sunt in curs de incarcare. Te rugam sa astepti... Commentaire de camarie 12 mars
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Pare ca un service instalat de produs ori nu raspunde, ori nu comunica intr-un timp rezonabil. Pentru un diagnostic rapid ar fi util de vazut ce anume ruleaza in momentul in care aveti problema, lucru pe care il putem afla rapid asa: deschideti un Command Prompt ca administrator prin Start => scrieti cmd => click pe Run as…dans Serviciile BitDefender sunt in curs de incarcare. Te rugam sa astepti... Commentaire de camarie 12 mars
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I did not read it until today. Well, now that I read, I will forward it to the team to ask for more details, and ask for a reason. Edit: mail sent. Will get back with updates.dans Why does "Exclusions" do nothing and why are customers not being answered? Commentaire de camarie 11 mars
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I am not aware of this issue. Can someone resume me in simple terms what is not working (or what is not working as expected)? because there are multiple various comments/opinions and I cannot quite extract the exact info.dans Why does "Exclusions" do nothing and why are customers not being answered? Commentaire de camarie 11 mars
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Any time. I think Use Passive default setting that maybe should be set to ON by default instead of OFF, I will ask the team if is not better to use a conservative approach. Thank you for the feedback!
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I can confirm there is already an issue in progress recorded in our development team. It will be addressed and hopefully fixed quickly. As soon as I have a confirmation from the dev+tests, a release date containing this fix can be estimated. For now all I know is that the issue is known and in progress.
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Not at this time. But I will ask them again.
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I can. This is controlled from Protection => Firewall => Settings by the "Use passive detection mode". In short, bdntwrk.exe (Network helper and detector) is looking, among other things, for DHCP packets for detecting devices arriving on home network and ethernet connection. This is done by listening on UDP port 67 as…
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I am not very familiar with the firewall, but I forwarded to the guys doing it. Will get back when I have feedback/news from them.
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Did the update asked you for a restart? And, if so, did you restart the affected computer?
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Glad it is now fixed, thank you for feedback.