Serviciile BitDefender sunt in curs de incarcare. Te rugam sa astepti...

RaduTheodor
editat decembrie 2023 în Central & Abonamente

Buna ziua,

Acum cateva zile am decis sa renunt la antivirusul windows-ului si sa iau o subscriptie la Bitdefender. Am auzit doar lucruri bune despre ei.

Zis si facut, s-a facut un abonament pe un an, am descarcat programul (BitDefender Internet Security), l-am instalat si surpriza: "Serviciile BitDefender sunt in curs de incarcare. Te rugam sa astepti". Am cautat pe maretul Google care sunt cauzele si ce as putea sa fac, dintre acestea enumar: restart pc, restart router internet, "repair", dezinstalare totala, nimic din astea nu a mers.

Daca ma poate ajuta cineva, as fi foarte recunoscator.

Multumesc anticipat!

Comentarii

  • Cristian Dumitru
    Cristian Dumitru Defender of the month ✭✭✭

    Salutări !

    Vis a vis de problema dumneavoastră, vă recomand să vă adresați echipei Bitdefender pe site-ul specializat www.bitdefender.ro, la secțiunea suport clienți, unde puteți prezenta problema, iar inginerii de la Bitdefender cu siguranță vă vor soluționa problema în termen rezonabil și profesionist.

    Cu stimă !

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Kindly perform the following steps and see if they help you in any way:

    1) Uninstall the Bitdefender product using the Add/Remove Programs option in Windows.

    2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

    3) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

    C:\Program Files (delete any folder with the name bitdefender)

    C:\Program Files (x86) (delete any folder with the name bitdefender)

    C:\ProgramData (delete any folder with the name bitdefender)

    C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)

    5) Open the Run command and execute the following commands one by one:

    temp - delete all the files in the folder

    %temp% - delete all the files in the folder

    prefetch - delete all the files in the folder

    6) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found. Restart your PC in normal mode by unchecking the option you selected to run the system in safe mode, and then click 'Apply.'

    7) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

    8) Download the online installer for your respective Bitdefender product from the links provided below:

    Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

    Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

    Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

    Once your respective Bitdefender product is installed, a Bitdefender dialogue box will open. You will need to log in with your registered Bitdefender Online Central details, and after a successful login, your product will be synchronized with your Bitdefender Online Central account. Therefore, your product will be registered and activated with Bitdefender Online Central automatically.

     

    If the issue persists, kindly contact the Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

    Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

    If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

    Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

    If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users).

    Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

    The support team will reply to the same email within the next 24-48 hours, excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Buna ziua !

    Am din decembrie trecut un BTS instalat pe 5 dispozitive si care a functionat pana acum vreo luna ireprosabil.Apoi mi s-au intamplat si mie exact acelasi lucruri ca dlui R.T.(,,Serviciile B sunt in curs de incarcare...Asteptati....”),am facut si eu aceleasi verificari(dezinstalare,stergere,etc),degeaba, si atunci am apelat la echipa Bitdefender,au fost foarte amabili si...a ramas la fel...la mine mai este un ,,ce” curios...eu pun in bara,in partea dreapta jos iconita ,,B” pe care este un ,,munte” si care a disparut de cand sunt probleme,apare cand fac reinstalare dar dispare la prima actualizare a av-ului.Ghici...ciuperca ?!

    Multumesc !

  • Cristian Dumitru
    Cristian Dumitru Defender of the month ✭✭✭

    Te salut iditzi23 !

    Mai sus găsești instrucțiuni prezentate de Flexx, care cu siguranță te vor ajuta !

    Succes !

    Cristian

  • Buna ziua !

    Au fost aplicate aceste instructiuni si tot nu s-a rezolvat.Oare dl.R.T. o fi rezolvat ? Am inteles ca se va face o actualizare care va rezolva problema,probabil mai sunt si altii in aceasta situatie...

    Multumesc !

  • Cristian Dumitru
    Cristian Dumitru Defender of the month ✭✭✭

    Vă salut !

    Nu cunosc dacă dl R.T. a rezolvat problema. Personal vă sugerez să vă adresați echipei Bitdefender, pe site, și sunt convins că problema dumneavoastră va găsi o rezolvare.

    Succes !

    Cu stimă,

    Cristian

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • camarie
    camarie Principal Software Developer BD Staff

    Pare ca un service instalat de produs ori nu raspunde, ori nu comunica intr-un timp rezonabil. Pentru un diagnostic rapid ar fi util de vazut ce anume ruleaza in momentul in care aveti problema, lucru pe care il putem afla rapid asa:

    1. deschideti un Command Prompt ca administrator prin Start => scrieti cmd => click pe Run as Administrator (Rulati ca Administrator e probabil in romana, nu am un sistem in limba romana disponibil acum)
    2. dupa ce se deschide Command Prompt rulati doua comenzi (prima porneste procesul power shell, a doua executa comanda de listare a serviciilor produsului):

    ca in imagine:

    Daca ne puteti oferi ce rezultat ati obtinut ar fi un prim pas sa diagnosticam comportamentul.

  • Multumesc,dar as astepta mai intai raspunsul final al echipei Bitdefender,ca sa nu incurc eu lucrurile,asa mi s-a spus.

    Multumesc oricum pentru amabilitate !

  • camarie
    camarie Principal Software Developer BD Staff

    Nici o problema. (Oricum, sint angajat Bitdefender :) - dar mai bine, da, echipa de suport are niste pasi clari de urmat).

  • Alexandru_BD
    Alexandru_BD admin
    editat martie 12

    Salutari,

    Intervin si eu pe acest thread cu o intrebare. @iditzi23 primesti cumva mesajul din screenshot?

    Daca raspunsul este afirmativ, aceasta este o situatie cunoscuta care a fost raportata initial in urmatoarea discutie:

    Aparent, daca optiunea „Activate profiles automatically” este ON si reporniti PC-ul, Bitdefender va afisa mesajul din screenshot.

    Functionalitatea programului nu este afectata si puteti deschide aplicatia normal. Exista o investigatie in curs de desfasurare pentru a rezolva aceasta situatie, iar dezvoltatorii vor implementa in curand o remediere sub forma unui update care se va realiza in mod automat.

    Cu stima,

    Alexandru

    Premium Security & Bitdefender Endpoint Security Tools user

  • Buna,

    Da,acesta este mesajul si,da,am primit acelasi raspuns ca exista o investigatie in curs si vor implementa o remediere sub forma unui up-date care se va realiza automat.

    Numai bine !