Roxana G ✭

Hello, Bitdefender uses photon technology, meaning that the scanned files will not be scanned again, thus, it will scan less files.

* ZERGS-132

19 hours ago, thegilpins said: The processes are not still running. It happens with any game I run. That is why I rasied the issue in the first place. I have been back and forth with support emails for over a week asking ths same questions. It seems hard to get Bitdefender to acknowledge the issue. Hello, In order to…

Hello, When you scan for the first time Bitdefender will scan all the files from your system. After performing multiple scans, it will scan only the new and modified files. The System Scan will perform a full scan on your system.

20 hours ago, bitmender said: My initial screenshot shows that "BDLDaemon" does have access because I checked the box to allow it. The "BDCoreIssues" and "bdagentd" appear on the list but do not have FDA because they are not checked. Again, the system did not generate a request for these items to be added to FDA -- they…

16 hours ago, mlesnews said: It is inexcusable to tell a customer in so many words, "Sorry about your luck, don't contact us" but this is the answer after a bug causing their computer to crash repeatedly. The software worked fine for five (5) months before the bug. The support team took over a month of replies that they…

Hi, Use the uninstall tool below and after that try again to install Bitdefender: http://www.bitdefender.com/files/KnowledgeBase/file/BD_Free_Uninstall_Tool.exe Now check if the Bitdefender processes are spiking again.In case they are, please send us some screenshots from Task Manager displaying the processes and the CPU…

18 hours ago, komtur said: I have done a report on our another computer (the same problem with Opera). Ticket number is 2019101916140002. The problem occurs only on computers where Total Security is installed. Computers with other antivirus software do not have this problem. This is strange at all, because changing the…

10 hours ago, TheWARNED1 said: thank you for the reply, i had done that and it did not fix my issue... but then got tinkering with more things... once i disabled AdGuard AdBlocker my problem was fixed i am sorry for thinking it was BD and not fully testing possibilities such as extensions first so if any of you notice the…

Hello, Thank you for the update. In the future for Box related issue, please post on the Box are of this Forum. Thank you!

On 10/17/2019 at 4:59 AM, bitmender said: Not having any problems as far as I know. Unclear why "BDCoreIssues" and "bdagentd" are on the list for Full Disk Access (even if they haven't been allowed this level of access). Maybe a glitch in Catalina is making them appear on the list? It's not like I received a request from…

On 10/17/2019 at 11:50 PM, questions said: What about switching TinyWall in learning mode till Bitdefender will update? Hi, Please check if Bitdefender updates if you disable TinyWall.Let us know the results.

On 10/19/2019 at 5:36 PM, CatalinS said: Done Hello, I have sent you an email. We will continue the conversation via email.

Hi, Please let us know if you notice any change when you keep Advance Threat Defense enabled, but you disable only Exploit detection from this module's settings.

On 10/16/2019 at 11:16 PM, DeepBlue said: When will this get fixed? Just bought a shield tv to use in home streaming via gamestream... just to notice that bitdefender is blocking my product! Hello, We do not have an ETA at this moment. Please keep in mind that all reported bugs require investigation time.

On 10/19/2019 at 4:17 AM, v0id said: Just came here to say I have this to and its still not fixed. What are they waiting? Hello, Please check that the processes you have added to trigger game profile aren't still running after you quit the application. You can do so in Task manager > Details tab. 

On 10/18/2019 at 6:06 AM, Captain Obvious said: It seems like the Bitdefender support team has combined the email I sent with another open ticket that I have with Bitdefender. I found the message that I sent attached to ticket #2019092903570002. Hello, We will contact you via email on the mentioned ticket.

On 10/17/2019 at 9:42 PM, komtur said: A more detailed description was sent by e-mail. Thanks! Hi, Please provide us the ticket ID.

Hello, Please send us a screenshot with the message you receive when you access the websites. Also, please let us know if you use features like Parental Control on your device. Are you able to access the websites if you disable Online Threat Prevention?

On 10/18/2019 at 11:46 PM, TheWARNED1 said: I have been noticing a graphical error in chrome? whats going on here? The little arrow is taking out a portion of the text as shown in the screenshot Hi, We could not reproduce the issue. Please try to clear the cache and cookies of your browser and search again on Google. 

Hello, The system will detect anything which may access user's files. You need to grant permissions to BDLDaemon. Please provide us more details about the issues you are encountering.

On 10/12/2019 at 7:53 AM, Calin said: Buna ziua, Momentan nu avem o solutie. Dezvoltatorii nostri inca lucreaza la aceasta situatie.

On 10/14/2019 at 9:55 PM, Hansoll said: Now I found that Extension for Safari is returned. However I can't believe It still has problem. Every site I visit(except explicitly malicious one) are displayed by icon below. When Click this icon, I could see this. It still broken. Hi, Please write us at bitsy@bitdefender.com to…

Hello, Have you added BDLDaemon to Full Disk Access? What do you mean by are disabled?

Hello, Bitdefender TrafficLight monitors the HTTP traffic and sends the URL links to our labs for analysis purposes. If you access a malicious website, TrafficLight will detect it and will block it. The content of a web page is scanned (read), but TrafficLight doesn't collect passwords, phone numbers or credit card…

On 10/15/2019 at 10:02 AM, Captain Obvious said: I have resent the email. Hi, As mentioned before, please provide us the ticket number.

Hello, We do not have an estimated time for the release of the fix yet. Please keep in mind that all reported bugs require investigation time. Since product updates are usually released once a month it may take at least 1 month until a fix is implemented in the product - this does not include the debugging period.

14 hours ago, docbombay said: Perhaps I'm not understanding Roxana's post above, but I was recently able to update to version 8.1.0.16. However, I am still unable to make Traffic Light work. When I click "enable extension" in the Web Protection window of Bitdefender, Safari opens its preferences to the Extensions window,…

Hello, Please write us at the email address bitsy@bitdefender.com and our team will gladly assist you.

15 hours ago, RedsFan said: I have tried latest Trafficlight ( 3.0.6 ) and its not that good anymore, like for phishing site's it usual kicks in before smartscreen and now there is no more respons from Trafficlight.... Hello, Please provide us more details about what happens when you access a phishing site. If possible,…