Laptop stürtzt ab, wenn ich VPN aktiviere

HearingSystem

Grüß euch!

Immer wenn ich eine VPN-verbindung herstellen möchte, stürtzt der Laptop mit folgender meldung ab:

Kann es sein, dass es an den aktivierten Windows 11pro Features liege? :

Ich hoffe, ihr könnt mir weiter helfen :)

Danke schon im vorraus!

Flexx

https://community.bitdefender.com/de/discussion/97227/laptop-stuertzt-ab-wenn-ich-vpn-aktiviere

The SYSTEM_SERVICE_EXCEPTION (ndis.sys) error is a blue screen of death (BSOD) error that can occur when Windows encounters a problem with the ndis.sys file. This file is a system file that is related to the Network Driver Interface Specification (NDIS), which is a set of standards that allow Windows to communicate with network hardware.

There are a few possible reasons why you might be getting the SYSTEM_SERVICE_EXCEPTION (ndis.sys) error when trying to establish a Bitdefender VPN connection:

1) Your network drivers are outdated or corrupted. Bitdefender VPN requires up-to-date network drivers in order to function properly. If your network drivers are outdated or corrupted, it can cause the SYSTEM_SERVICE_EXCEPTION (ndis.sys) error.

2) There is a conflict between Bitdefender VPN and another software program. It is also possible that there is a conflict between Bitdefender VPN and another software program that is installed on your computer. This conflict could be caused by a number of different things, such as incompatible software versions or conflicting settings.

3)There is a problem with your network adapter or other network components. It is also possible that there is a problem with your network adapter or other network components. This could be a hardware problem, such as a faulty network adapter, or a software problem, such as a corrupted network driver.

To fix the SYSTEM_SERVICE_EXCEPTION (ndis.sys) error when trying to establish a Bitdefender VPN connection, you can try the following:

1) Update your network drivers. You can do this manually by downloading the latest drivers from the website of your network adapter manufacturer. Or, you can use a driver updater tool to automatically update all of your drivers.

2) Temporarily disable any other VPN software. If you are using any other VPN software, disable it temporarily to see if that resolves the issue.

3) Reinstall Bitdefender VPN. If you have tried the above steps and the error is still occurring, try reinstalling Bitdefender VPN.

Here are some additional tips that may help:

1) Make sure that you are using the latest version of Bitdefender VPN. Bitdefender releases updates regularly to address security vulnerabilities and improve performance.

2) Try connecting to a different network. If you are able to connect to Bitdefender VPN on a different network, then the problem is likely with your original network.

3) Try using a different network adapter. If you have a spare network adapter, try using it to connect to Bitdefender VPN. If you are able to connect using a different network adapter, then the problem is likely with your original network adapter.

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on the product you've selected and the type of issue you are facing, you can get in touch with a support representative either by email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number that you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger in size, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

Regards