Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Kommentare
-
Case solved via PM.
-
Hello, I have not been able to reproduce this issue. Could you please try reproducing it using our support tool and PM me the logs archive? Here are the steps for using the support tool: https://www.bitdefender.com/consumer/support/answer/8919/ Thank you!
-
Could you please check if the issue is fixed? Thank you!
-
Hello, Thank you for reporting this, I have successfully reproduced the issue and will come back with an answer as soon as possible.
-
Salut, Este posibil ca in perioada in care se faceau request-uri catre crvlck.com, acesta sa nu fi avut un certificat SSL valid (era expirat), pentru ca din cate vad, acestia au certificat valid incepand cu 27 decembrie. Deci nu ar mai trebui sa primesti notificari acum. Legat de ce se fac request-uri catre crvlck.com,…
-
Salut, Nu exista optiune de import/export manual la setari, dar daca dai pe "Uninstall" din Control Panel si selectezi "Reinstall", atunci setarile vor fi pastrate. Folosind optiunea de "Uninstall" sau utilitarul de dezinstale, nu se pastreaza nicio setare.
-
In the main interface, go to protection -> Online Threat Prevention -> Exceptions and add that webpage. Also, you could go to notifications -> click on the one that says that 192.168.1.100 has been blocked and click the "Add to exceptions" button.
-
Salut, Problema este fixata in versiunea 23.0.14.61. Dupa un update (click dreapta pe iconita din dreapta jos - update now) ar trebui sa mearga.
-
Hello, Do you have a master password set in firefox? How many profiles do you have for firefox? Also, while reproducing the issue, could you please use our support tool and PM me the generated logs? Here's how: https://www.bitdefender.com/consumer/support/answer/8919/ It would help a lot if you could take a screenshot from…
-
8 minutes ago, gregorst said: The problem is: I tried to disable everything i could find (Protection -> Online Threat Prevention -> Settings -> Network Threat Prevention and disable the setting) but it still continues to block the connection, if I put the domain into the whitelist settings, it allows me to surf... If the…
-
Hello, If I understand correctly, this is not a bug. You say that if you whitelist a domain (for example www.domain.com), then when navigating there, if the website makes a request to another domain (for example www.domain123456.com), then the second one (domain123456) will not be whitelisted. This is intended. If you wish…
-
Could you please use our support tool while reproducing this issue, upload the logs on google drive and PM me the link? Here's how to use our support tool: https://www.bitdefender.com/consumer/support/answer/8919/ Thank you!
-
Do you have a master password set in firefox?
-
Please upload it to google drive and PM me the link. Thanks!
-
On 8/10/2018 at 9:12 PM, Novaescorpion said: Hello, I've been using Bitdefender solutions for some time without a problem! Lately after the installation of suite 2019, I noticed a serious slowdown in the use of my PC! The start, stop are slowed down, launch any application, open a tab in my browser, nothing answers…
-
Hello, Do you have a master password set in firefox? If so, could you please try removing the password and reproduce the issue? Also, while reproducing the issue, could you please use our support tool and PM me the generated logs? Here's how: https://www.bitdefender.com/consumer/support/answer/8919/ And one more thing, how…
-
Hello, Could you please use our support tool while reproducing this issue and PM me the logs? Here's how to use it: https://www.bitdefender.com/consumer/support/answer/8919/ Thank you!
-
Hello, Could you please try to reproduce the issue using the support tool and PM me the logs? Here's how to generate a support tool log: https://www.bitdefender.com/consumer/support/answer/8919/ Also, while reproducing the issue, could you please run in command line "sc query ignis" and tell me the result? (running/stopped…
-
12 hours ago, joyrider3774 said: It seems i either don't get / see popups from Online Threat Prevention module or the module itselve does not generate any popups at all but only writes messages to the notification tab. I really like to get popups from online threat prevention module as well. Does the Online Threat…
-
Hello, What do you mean by "microsoft.com is blocked"? Do you get a notification from bitdefender saying that we blocked it? Or are you unable to access it, getting a browser error? Could you provide a screenshot while accessing the page? Also, if there is a product notification, could you also provide a screenshot of…
-
Hello, Could you please provide us more info regarding site ratings not working? What browser are you using and what search engine? If you use google chrome as browser and google as search engine, please open a new tab, type chrome://flags, look for "Experimental QUIC protocol", disable it and restart the browser. That…
-
Hello, Please find C:\Program FIles\Bitdefender\Bitdefender Security\guster\guster_*****_***\sav\sav.dll (where guster_*****_*** is the latest directory, if there is more than 1) and tell us the version of the file by right clicking on it -> properties -> details -> file version. If the version is older than 1.0.0.559,…
-
On 8/20/2018 at 2:31 PM, Cosmin P. said: While reproducing this issue, could you please open Task Manager -> Details, sort by Memory (Private Working Set), take a screenshot and either upload it here or send it to me via PM? It would also help if you could select 2 more columns in task manager that aren't shown by default…
-
While reproducing this issue, could you please open Task Manager -> Details, sort by Memory (Private Working Set), take a screenshot and either upload it here or send it to me via PM? It would also help if you could select 2 more columns in task manager that aren't shown by default - threads and handles. Thank you!
-
Mai fa un update (click dreapta pe iconita bitdefender din systray -> update now), ar trebui sa ok.
-
12 hours ago, Cage22 said: I've added the local IP used to get to the security system to the online threat protection exception, and added the IP to IE's Trusted Sites list. The exceptions didn't help. 28 minutes ago, Cage22 said: BD AV Plus 2019 Build 23.0.8.20 There is a problem with 23.0.8.20, these exceptions don't…
-
What product version do you have? You can find out by right clicking the systray icon -> About.
-
On 8/5/2018 at 12:51 PM, BP-Web said: Since i upgraded to BD AV plus 2019 i found that SSL scan is slowing down page loading. Loading the first facebook.com page takes abt 3 sec's without SSL scan enabled and 6 sec's with SSL scan enabled. When i disable SSL scan BD states that i'm UNSAFE and prompts to enable SSL. I…
-
If you have a MEMORY.dmp in C:\Windows, upload it somewhere and PM me the link so we can take a look and solve the problem.
-
On 7/20/2018 at 3:18 PM, Rin2 said: With auto pilot on bitdefender does not notify when threats detected on previous versions. That is true for the 2018 product. For 2019, autopilot is simply an advisor that tells you which settings should be turned on for you to get full protection.
