Mihaela M.

Hi Bond9001, First I want to apologize for my delay in responding to your post. In case you are still the issue you described, in order to solve it, I would recommend you to upgrade for free to BitDefender 2011. Information about this process are available HERE. Thank you!

Hi Bond9001, First I want to apologize for my delay in responding to your post. In case you are still the issue you described, in order to solve it I would recommend you to upgrade for free to BitDefender 2011. Information about this process are available HERE. Thank you!

Hi GMJim, First I want to apologize for my delay in responding to your post. In case you are still having the issue you described, in order to solve it I would recommend you to upgrade for free to BitDefender 2011. Information about this process can be found HERE. Thank you!

Hi Deeds, Sorry for my delay. I sent you an email with what you need to do in order to reset that password. Should you need any further assistance, please do not hesitate to contact us. Thank you!

Hi Jim Wright, I sent you an email with the patch you need to solve this situation. Thank you!

Hi Mohamed Adel, I created you a ticket and forwarded it to our Business department. They will contact you in the shortest time possible. Thank you!

Hi lipton, I sent you an email. If you agree with what I wrote you, please reply me. Thank you!

Hi lipton, In order to decrypt your .pst file I need you to send me a PM with the .dbq and .ref files from the Quarantine folder. You can upload them on www.sendspace.com and in case they are more than 300 MB try to use another FTP which allows you to send large files. Thank you!

Hi shane.w, Note that also in Active Virus Control module you have the Exclusions option. Even if you disable this module your PC is protected by the Real Time protection. Thank you!

Hi Ajit, Did you try to reset the rules you have created ? I think that there may be one set on Deny, for the program you need. Note: With your license key you can upgrade for free to BitDefender 2011. Instructions of how to do this are available in THIS link. Thank you!

Hi Mohamed Adel, Be informed that BitDefender 2010 can be silently installed with a third-party tool like sysprep. In case you need the steps for the silent installation feel free to post here. Thank you!

Hi all, We have an update here. Please go to 'C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_XXX' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual…

Hi Mohamed Adel, In BitDefender -> Expert Mode -> Antivirus -> Virus Scan, right click on a type of scan and choose Properties. From Overview click on Customer and uncheck 'Ask for password when scanning password protected archives'. Also you can uncheck 'Scan inside archives'. Thank you!

Hi Mohamed Adel, In order to properly install BitDefender you need to follow all the required steps. There is no way to skip them. Thank you!

Hi tinajane, First off, let me inform you that I have edited your post because it contained a few websites and you do not have rights to post them. Regarding your connectivity issue, tell me what operating system you have and it's Ram memory. Thank you!

Hi A2D, You also have an email from me. Run that patch and contact us in case you need any further assistance. Thank you!

Hi jfrago, Be informed that this is a known issue and we are working to fix it. In order to be able to identify the cause of it please reply to the email I sent you. Your Ticket ID is: 201106021005264 . Thank you!

Hi mrcoolranch, In order to solve this situation go to: Start->Run->type: ncpa.cpl ->OK Right click on your Local Area Connection and go to Properties. Next,double click on Internet Protocol (TCP/IP) and in the new window put a checkmark under: Obtain DNS server address automatically and hit OK. After updating your…

Hi sigian, I sent you an email with what you need to reset the password you forgot. Thank you!

Hi cftech, I did as you asked, hope you will receive my email. Thank you!

Hi johnpaolo and Pal09, In order to solve the issue you have I recommended you to upgrade for FREE to BitDefender 2011. For this, you need to follow the steps from THIS link and during the registration process please enter the license key you bought. Please feel free to contact us with any additional questions or concerns.

Hi all, @cftech: I resent you the email with the patch you need. @s.m.q.s: Please check you inbox, there you will find the instructions you need in order to reset the BitDefender password you forgot. Thank you!

Hi cftech, I sent you an email with the tool you need. Thank you!

Hi ubiganu, Be informed that you have rights to upgrade for FREE to BitDefender 2011. Information on how to install it are available HERE. Thank you!

Hi tenant, In order to fix your situation I would recommend you to upgrade for free to BitDefender 2011. Before going through the upgrade process, I need to know if this new version is compatible with your system. If you want, you can send me a PM with a Screen Shot with your system configuration or just tell me your…

Hi PinguThePenguin, I sent you an answer with the solution. Thank you!

Hi John Cook, For issues with our 2011 version please post HERE. Thank you!

Hi Phoney Baloney, Sorry for the delay. The colleague which offers support for Mac sent you an email with the answer you need. In case you have any other issue with our BitDefender for Mac, please reply to him. Thank you!

Hi PinguThePenguin, In order to troubleshoot the issue you contacted us, I created for you the Ticked ID:201105191013123. Please check your e-mail associated with your Forum account, follow the steps I sent you and reply me with all the information I requested you. Thank you!

Hi magautuj, In order to fix your situation I would recommend you to upgrade for FREE to BitDefender 2011. For more info please access THIS link. Thank you!