Mihaela M.

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Mihaela M.
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  • Hi CHRIS PAYNE, In order to troubleshoot the issue you contacted us, I created for you the Ticked ID:201105191012729 . Please check your e-mail associated with your Forum account, follow the steps I sent you and reply me with all the information I requested you. Thank you!
  • Hi Antonache Emanuel Adrian, Glad to hear that you successfully installed BitDefender 2011. The issue you encountered has been solved in the new version. Enjoy your BitDefender!
  • Hi Antonache Emanuel Adrian, Be informed that the license key you purchased is also compatible with the new released version, BitDefender 2011. Information of how to install it are available in THIS link. Thank you!
  • Hi all, As I promised, I come with an answer for the TiminAz's question. This is the normal behaviour for the Install folder: the currently used files are renamed to '.old', the new files take the place of the previous files and this way, the update will not require a restart. The '.old' files will not be deleted as they…
  • Hi kesh9999, I sent you another email with a new tool. Let me know if it works. Thank you!
  • Hi kesh9999, I have created a ticket on your behalf and sent you instructions via email on how to solve this issue. Please check your email associated with your Forum account and run the patch you have there. Thank you!
  • Hi Epeescott, Sorry for the delay. Reboot your PC in Safe Mode, open MyComputer and in case you have files with bdaph or with fftoolbar in C:\Program Files\Mozilla Firefox\components or in C:\Program Files\Mozilla Firefox\plugins, delete them. Then save again our uninstall tool from THIS link and run it As Administrator…
  • Hi all, I have created 2 tickets on your behalf and sent you instructions via email on how to start troubleshooting. Please check your email associated with your Forum account and send me the requested info. @Valiant: Your Ticket id is:201105061007206 @cklimen: Your Ticket id is: 201105061007222 @nikki605: Thank you for…
  • Hi blu2th, Before we provide you with a solution for the update issue you have, I need to see what exactly is happening when you try to perform it. Open BitDefender, click Options in the upper-right corner of the window and choose Expert View, click on OK, then go to the Update module and click on the Update now button,…
  • Hi rontot, Sorry for the delay. Have you tried to connect with BitDefender Firewall disabled? In case you did and you were able to access your Windows 7 system, open BitDefender in Expert View, go to the Network tab - > at Trust Level choose 'Home/Home office', at VPN choose "No", at Stealth choose 'Off' and at "Generic"…
  • Hi Tow Guy, In order to troubleshoot the issue you contacted us, I created for you the Ticked ID:201105051009246. Please check your e-mail associated with your Forum account, follow the steps I sent you and reply me with all the information I requested you. Thank you!
  • Hi jim76, In case you did not reinstall your BitDefender, I recommend you to create a new Windows account (whose name contains only normal letters without any special characters) with administrative rights and check if the Antispam toolbar is integrates in the e-mail client. [How to create and configure user accounts] For…
  • Hi Ashok13572, In order to troubleshoot the issue you contacted us, I created for you the Ticked ID:201105051009031. Please check your e-mail associated with your Forum account, follow the steps I sent you and reply me with all the information I requested you. Thank you!
  • Hi SOMEGUY, I noticed that one of my colleagues sent you an email with what can you do to solve the issue. In case you still encounter it after you followed his instructions, let me know if you can update with BitDefender Firewall disabled. Also, I need to know what kind of Internet connection do you have ? Is it wireless,…
  • Hi FredB, Glad to hear that you issue has been solved. Should you need any further assistance, feel free to post on our Forum. Have a great day!
  • Hi memphian, I am glad to hear that everything is OK with your BitDefender. Please feel free to contact us with any additional questions or concerns. Because the issue has been solved, I will consider this topic closed. Best regards, Mihaela M.
  • Hi Jsbeer, Thank you for taking the time to provide your feedback to us. It is very important to us as this is the only way to improve our product as well as our service. It has been sent to the appropriate department and please do not hesitate to contact us at any time and send us your opinion or any question that might…
  • Hi mr.dweikat, Thank you for taking the time to provide your feedback to us. It is very important to us as this is the only way to improve our product as well as our service. It has been sent to the appropriate department and please do not hesitate to contact us at any time and send us your opinion or any question that…
  • Hi all, In order to fix this situation follow the instructions from the following article (I am sure that they will help you): http://www.bitdefender.com/site/KnowledgeBase/article/814/ Have a good day!
  • Hi, @duluthian: Note that we can downgrade your key to BitDefender 2008. Just let me know if you agree with this and I will send you all the steps, included the new key you need to install the product. @amit2011: Could you follow my recommendations for duluthian ? Here you have them. Thank you!
  • Hi Staples140, Sorry for the delay. You can keep the Game Mode turned ON as long as you want, it will remain active even if you reboot the PC. Have a good day!
  • Hi EfeEne, I am glad to hear that everything is OK now. Should you need any further assistance feel free to open a new Topic. Since the issue described here has been [RESOLVED] we will consider this topic closed. Best Regards.
  • Hi Jack Lee, This is a known issue and you can to choose the Skip option in order to keep using Norton Ghost. Regarding the slow down you have, I need to know if your PC is compatible with BitDefender 2011 and how did you remove the 2010 version. In order to see your system configuration, right click on the MyComputer icon…
  • Hi john.shephard26, Set BitDefender on the 'Default' protection level: open BitDefender, go to 'Antivirus' -> 'Shield' and drag the slider for the Protection Level to the 'Default' position and check the performance. In case it is still slow, I need to know if your PC meets the system requirements of our 2011 version. In…
  • Hi CalMul, Sorry for the delay. You met this situation because you entered same license key twice or our software remembered it from the previous installation. In BitDefender -> Expert View -> Registration you will see it, so it's not necessary to introduce it again. Have a good day!
  • Hi tommyt1945, I noticed that one of my colleagues sent you the necessary instructions to install BitDefender. In case the issue reoccurs, feel free to post here. Have a good day!
  • Hi chiguy, I answered you via email. Please check your inbox. Thank you!
  • Hi roughstock_reece, Sorry for the delay. In case you did not finish the installation of our product, please give us more details about your system and also post a screenshot with the message you are receiving. Thank you!
  • Hi MrPargeter, Sorry for the delay. In case the issue reoccurs and you have the latest build we launched: 14.0.29.354, send me a PM with a screenshot of the error message you are receiving. How to take a screenshot: 1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top…
  • Hi TiminAz, Yesterday we launched an update and the old files should disappear after a system restart. At the moment we are investigating into this and when we will have an answer, we will post it here . If you want, as Luka2 mentioned, you can delete them in Safe Mode. This is not possible in Normal Mode due to the self…
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