Mihaela M.

Hi Epeescott, Sorry for the delay. Have you tried using our uninstall tool in Safe Mode with Networking ? In case you did not, restart your PC in the mode I mentioned, go to www.bitdefender.com/uninstall. Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save…

Hi BoerBull123, If you have a 32 bit system, you can download the weekly updates from HERE, in case it is 64 use THIS link. Thank you!

Hi nicolaas, In order to fix this situation you need to dowload the file attached HERE. Also, you need to copy "updatesrv.logger.xml"(it can be found in the archive you download) in Safe Mode in C:\Program Files\BitDefender\BitDefender 2011. After you finished what I wrote above, reboot the PC and in case the Real -Time…

Hi AJAYS, Sorry for the delay. Can you tell me what version of Microsoft Outlook are you using ? Also, I need to know if your system is 32 or 64 bits. Thank you!

Hi Dogman, In order to troubleshoot the issue you contacted us, I created for you the Ticked ID:201104191006981 . Please check your e-mail associated with your Forum account, follow the steps I sent you and reply me with all the information I requested you. Thank you!

Hi Fida, In order to fix your situation you need to follow the steps from the following article: http://kb.bitdefender.com/site/KnowledgeBase/article/810 In case the issue reoccurs, please come back here. Thank you!

Hi BEARD!, Note that disabling the AVC and the IDS module your PC will remain protected by the Real Time protection which blocks any threat who tries to attack your PC. For the other antivirus software you are using, in order to remove it, I recommend you to contact their support, they may have a tool which can help you.…

Hi Railroader, Be informed that the file you sent is clean. Please follow the steps below and check if the problem persists: - Open BitDefender, click Options in the upper-right corner of the window and choose Expert View. - go to the Antivirus module and choose the Shield tab - click on Advanced Settings - uncheck the…

Hi synthesitis, I am glad to hear that the issue you contacted us has been solved. Please feel free to contact us with any additional questions or concerns. Thank you!

Hi simon4403, Please try the following steps: - open BitDefender in Expert View - select Antivirus - click on the Exclusion tab - click on the "+" sign - the BitDefender Exclusions Wizard will open - choose Exclude by file/folder path or Exclude by extension - click on Next - click on Browse and select the executable file…

Hi Railroader, Could you upload on www.sendspace.com or on any other such website, an archive with the sample ? You can send me a PM with the link you received after you put the file on their server. Thank you!

Hi Dogman and nicolaas, You received that error because the 'bdfsfltr' files are missing. Having this situation, I recommend you repair your BitDefender using the steps below: - Click on the START menu button; - Go to (All) Programs -> BitDefender 2011 -> choose "Repair or Remove"; - Follow the on-screen instructions and…

Hi Nightgaunt, We are glad to hear that you managed the situation. Please feel free to contact us with any additional questions or concerns. Thank you!

Hi salmanahmed90, Could you upload on www.sendspace.com or on any other such website, an archive with the sample ? You can send me a PM with the link you receive after you put the file on their server. Thank you!

Hi didialdi, Because your situation needs further investigation, I sent you an e-mail with some steps you need to follow in order to provide me with a few logs from your PC. Please check your email associated with your Forum account and send me the requested information. Note that your open Ticket ID is: 201104181004168. I…

Hi BEARD!, Please follow the steps below and check if the problem persists: - Open BitDefender, click Options in the upper-right corner of the window and choose Expert View. - go to the Antivirus module and choose the Shield tab - click on Advanced Settings - uncheck the Active Virus Control and then go to the IDS tab and…

Hi EfeEne, Be informed that at the moment we sell license keys only for the 2011 version but, if you want, we can exchange the key you buy into one for BitDefender 2010. After you renew, send me a PM with your new key and I will proceed as you need. Thank you!

Hi duluthian, In order to improve the speed of your PC, I recommend you to set BitDefender on the 'Default' protection level: open BitDefender, go to 'Antivirus' -> 'Shield' and drag the slider for the Protection Level to the 'Default' position. Restart your system and check its performance. In case it is still slowly, I…

Hi ryancey, I am glad to hear that your issue has been solved. Should you need any further assistance, please do not hesitate to contact us. Thank you!

Hi synthesitis, Have you tried to see if it works with the BitDefender modules deactivated, as my colleague, DanyDan wrote here ? In case you did, let me know which module is causing you the issue. Also, please mention your system configuration (CPU, System type...). Thank you!

Hi ron2210 and Rampant, I sent you via e-mail the instructions you requested. Thank you!

Hi Paul Sinnema, Could you tell me if the issue reoccurs after you to increase the server timeout from your Outlook? In order to do this, please: - start Outlook; - on the Tools menu, click Account Settings; - double click on your account (your e-mail address); - click on More Settings... - click the Advanced tab. - set…

Hi Dogman, Thank you for your feedback, it is appreciated and will be directed to the appropriate team for review, to enable us to improve our support and services. Regarding your last post, can you tell me the dimension of the file you saved ? Thank you!

Hi kaceypeepers, In your inbox you will find an e-mail from me (the ticket ID created is 201104161002571). Please reply me with the files you have created and I will come with an answer in the shortest time possible. Thank you!

Hi rpz1, I sent you via e-mail your new license key, and yes, it is also compatible with the new versions. Should you need any further assistance, please do not hesitate to contact us.

Hi ONT, Be informed that we fixed this situation and now you should be able to download the patch. Thank you!

Hi Tiago Arantes, I am glad to hear that now you can use the Contextual Scan. Regarding your complaint about our support from Portugal, could you provide me with the Ticket ID you received when you mailed them ? Thank you!

Hi Armand74, I created for you the Ticked ID: 201104151006011 in order to send me the files I requested you. Please attach them in your next reply and I will come back to you with a solution as soon as I can. Thank you!

Hi ONT, I downloaded it with Internet Explorer, Mozilla and Google Chrome and it worked. Did you use another browser ? Thank you!

Hi Armand74, In order to troubleshoot the issue you are encountering, I need you to send me a PM with our support tool. You can generate it by following the steps below: 1. First please unplug the internet cable from your computer or disable the Wireless adapter if you are using one 2. Click on Start and then choose My…