agozob · Team Lead, Cyber Threat Intelligence Lab · BD Staff

Hello! Could you please provide more information about the issue you're experiencing? What is the exact version of the Bitdefender app and what device and OS are you using? Screenshots of the issue (notification, dashboard) would be very helpful for determining what is exactly happening.

Hi there, Just so you know, we acknowledged your issue and we're on it. Thank you for bringing this to our attention. 👍️ I feel the need to mention that alerts for e-mail apps originate from notifications. We cannot read your actual mails as they are encrypted and stored in private directories. We also do not read your…

Hi @ChrisSim, Thanks for reporting the issue, we're on it. I did run a couple of tests and can confirm that Chat Protection got disabled after an update to 3.3.238.2425, followed by a device reboot. Turning the feature back on in the app does fix the problem and it doesn't seem to occur if the device is rebooted again, as…

Hi there, @Edwardsville you're right, the screenshots show that there are no threats on the device. What you see in the interface is one App Anomaly scan. That simply means that the feature analyzed one action that an app on your device performed, that could have been malicious but it was not. You will know when a…

Hello there, @Ncu, could you please specify which of the UniFi apps this is about? There are eight of them on the Play Store. Also, by "Phishing alerts" you mean that Bitdefender shows the app as detected or is there any other kind of alert? Screenshots with both the UniFi app and the alert/notification that pops up from…

I'm glad I could help and very happy to see such feedback about the feature :) Thank you!

Hi @Nunzio77, Brokewell does perform quite a few suspicious actions after installation which would have triggered App Anomaly Detection even before this type of malware was known and detected by signatures, according to our tests. For instance, right after it's installed it asks the user to enable its Accessibility…

What I meant is that the verdict is given by a rule which matches the APK file. No runtime information is taken into consideration.

Hi! It's a "classic" detection, created by researchers. It has nothing to do with App Anomaly Detection.

Yes, it is harder for a ransomware to encrypt user data on a stock device but it's not impossible. I haven't seen Android malware that is specifically targeting rooted devices only, but some do use root if it's available. The logic is usually something like "if the device is rooted then escalate privileges and drop all…

Hello there, As stated by others in this thread, we indeed do not scan the system apps, but we do scan any updates that might occur for system apps (since those can be uninstalled). Also, I previously answered this question in another discussion: https://community.bitdefender.com/en/discussion/comment/333556#Comment_333556…

Salut! Încă se reproduce problema cu ultima versiune de Bitdefender de pe Play Store? Dacă da, îmi poți spune ce opțiuni ai activat în aplicație (ex. Web Protection, Scam Alert, etc.) și dacă ai activat permisiunea de Accessibility pentru Bitdefender? Poți încerca să dezactivezi toate aceste funcționalități iar dacă asta…

Hello again :) I'll try to answer all of your questions regarding App Anomaly Detection (AAD). Brace yourselves, it will be a pretty big reply. To put it short, what AAD does is to monitor the behavior of all applications, continuously and in real-time, directly on the user's device, to predict and detect potential…

Yes, using any certificate other than the ones generated by the original developer indicates that the app has been tampered with (not necessary with the code but maybe resources, such as images). This is true especially if the app is signed with a test key. My team and I do not deal with UX but I'll run your feature…

Hello, There is no option to exclude a certain path or app from detection in Bitdefender Mobile Security and it is unfortunately not a priority for us to implement such a feature. This is mostly because the detected threats are not automatically removed on Android (like they are on Windows for instance) so they can simply…

Hi there! Thank you all for taking your time to provide input on this issue, it really means a lot! :) I was able to reproduce the problem using the steps @Jimbo_Check provided in the comment above. We'll do our best to resolve this as soon as possible. I know it's inconvenient, but until a fix is released you can just…

Hi there @henryvoll! If you open the device Settings for Bitdefender Security and go to "App notifications", there should be a "Notification categories" button (the names could be a bit different on your device) which leads you to a page allowing you to disable certain types of notifications. Toggling off the "Offers" and…

Hi there, As others suggested in this thread, there is no reason for us to scan the system apps because a stock device made by a reputable manufacturer will never contain malware in its system files. Additionally, system apps cannot be uninstalled and scanning them will only significantly increase the time it takes for a…

Hi there, given your description of the problem I also highly doubt that your issue has anything to do with the Bitdefender app. If the issue happens again, you could try uninstalling Bitdefender and see if anything's different. Some weird issues can sometimes arise, like @Flexx mentioned, but the issue seems rather…

Hello @Cuse165, Here's my input to your suggestions: This is a good feature idea and we will take it into consideration. Even though a full app scan requires the APK to be either downloaded on the SD card or installed, it is possible to provide some insight about a Play Store application before installing it. I do not…

Hi there @moniuch, It sounds like the OS is putting the app to sleep (either because of battery optimizations, doze mode or a similar mechanism). In this case there is unfortunately nothing we can do about this problem. What you can do is to try and reduce the chances of Android putting the app to sleep by toggling some…

Hi. It would be very helpful if you would let us know more details about the issue. What is the Android version of your device and what Bitdefender Mobile Security version is it that is causing the issue (you can check it in Settings -> Apps)? Also, what features did you enable in Bitdefender (such as Scam Alert, App Lock,…

@Flexx, I unfortunately do not have enough insight about Bitdefender Mobile Security iOS to tell you exactly what might cause these issues but I will try to provide a point of view which will hopefully help. After reading this thread it seems that the battery drain is linked with the Web Protection feature. My input about…

Hello! Sure, I can try to help with this issue. @Anson, could you please provide more details about your problem? If I understand correctly, you received a URL from a trusted WhatsApp contact, which you consider as clean, and it was detected by Bitdefender Mobile Security. If so, can you provide the link causing the…

No problem, @Nunzio77. Since my activity is focused on Android research and development, I can unfortunately only answer questions about our Android applications. Thank you!

Hello, @Nunzio77! Thank you for your suggestions! The automatic start setting seems like a good idea. It does look like it's a relatively new OS feature and I think it was only implemented by some phone manufacturers. I thing it's worth looking into this. I see your point about the icon of the Bitdefender Free application…

Hello @Flexx, Sorry for the late answer, I had a very busy week. I can see how these features would help you in the given scenarios, but keep in mind that they are some quite rare use cases and only a few people would benefit from implementing them. I will send your request through, but that's most I can do, I couldn't…

Hi, @Flexx! I do deal with both creating Android malware signatures and with the development of multiple detection technologies used in the product. Sure, you can leave your feature suggestion here but, for the record, the most I can do is pitch it to my team :)

Hello, Bitdefender Antivirus Free offers malware protection only and we unfortunately do not have any plans to integrate this feature in the free version. If you want to try out Chat Protection, you can get the paid version of our Android app (Bitdefender Mobile Security) and register for a free 14 days trial. Thank you…

I agree, it would be great to see support for as many apps as possible in the future. From the list of apps you enumerated, Instagram makes the most sense, since scam campaigns started to rise on the platform, so supporting it would probably be top priority. You'll hear from us whenever this would be ready :) Again, thanks…