gdumitru

Sorry, but where do I check that? There are no exclusions/exceptions in the Active Virus Control Settings window. Hi XoffVSG, The problem still persists? Thanks!

anyone...? Hi Viscon, Maybe it's not a BitDefender issue if you tested with these features disabled (RTP, AVC). Try on another system.

With Bitdefender you almost have to be a Computer Expert to make it work An AV programme should be installed an if prefered never to look after it again, With Bdefender you have to constantly check if its even Working ?, Ridiculous........ Hi kungfu, Some problems are not related to BitDefender products but to other…

What's the status of this problem? Hi Nezmo, A fix was delivered at the beginning of the November.

I recently had to re-install Vista on my laptop after Bitdefender interfered with a Vista update. The computer was unuseable after this conflict between Bitdefender and the O/S update from Microsoft. How do I temporarily disable (and later re-enable) Bitdefender 2010 Internet Security for important and trusted program…

I am not finished with this problem I see. I have BD AV 2010 on two systems, desktop and laptop, very similar as far as O/S and other software. On the laptop rebase -b 0x35000000 worked as I said. On the desktop however I have not found a vaule that works; I have tried 0x20000000 - 0x80000000. Should I continue in this…

Hi all, I've noticed that my computer enters sleep mode during virus scans. I have my computer (Windows 7, 64bit) set to enter Hybrid Sleep after 30 minutes. Often, my virus scan does not complete in that amount time. What appears to happen, is my computer enters sleep mode. When I wake it up, the virus scan begins again…

Hi FriendlyFire, I've sent you the reply. It seems that the problem was an update that has not performed successfully and some AVC files were not upgraded to latest version. Probably, a connection issue. I think we solved this problem so we are looking forward for your replies. Cheers! :-)

Hi Any News? Do you know how long I will have to wait? Many Thanks Frank Hi fabotha, Are you sure your computer was clean when you installed BitDefender? Until problem is figured out and solved, I suggest you to perform a full boot scan with Live Rescue CD from BitDefender. You can download the ISO from here:…

My computer never really starts up. It just keeps re-booting. Therefore, I am unable to do anything. Hi Cory Fite, It seems that your computer was infected before BitDefender installation. I advice you to try to start your computer in Safe Mode (with or without Networking) (by pressing repeatedly F8 key and selecting Safe…

Oh, sorry. I was quite certain that both were on in the previous screenshot. I took 2 screenshots and must have uploaded the wrong one. Here is the correct one with RTP and AVC on. Hi FriendlyFire, I've sent you a PM with instructions. Cheers!

Hi, If problem persists, try to update Fraps and reboot system then try to reproduce problem (with RTP and AVC on) and post here the results. Make sure BitDefender is up to date. Thanks!

Hi and greetings from Germany, since the yesterday update of Bitdefender i have the same problem with the bdselfpr.sys-driver: Bluescreen of Death! With your tip here (renaming the driver) i can start my PC without any problems. For your information: The version of bdselpr.sy is 1.14.1.17 with a change date of 2009/12/15…

Same problem here. I already delete the FFComm.dll and IBDFirefox.xpt. Restart FF. But the toolbar still persist. I download the support.bat and execute it, but i don't think it generates the correct log file. It simply trying to find BD in the wrong location (i'm using Vista x64), so the path is not in the %Program Files%…

Thank you for the support Alex Stanciu. I have uploaded the log and sent you the PM. I have noticed that when Active Virus Control is enabled, the problem exists. When it is disabled, however, the problem is gone. I have done as requested and the screenshot can be found here. I could not attach it to this post: I received…

When I turn Real-time protection on, I encounter many error messages when I try to close programs. For example, if I open Notepad with Real-time protection on, and I attempt to close the Notepad window, it will close and then Windows gives me an error that says the program has stopped working, which I can simply ignore…

Hi FriendlyFire, You can disable Active Virus Control only without stopping Real Time Protection, because it seems that problem is in AVC. You can disable AVC from Advanced button from Real Time Protection settings in Antivirus options section. Cheers! This is a temporary solution until source of the problem is figured out.

When I turn Real-time protection on, I encounter many error messages when I try to close programs. For example, if I open Notepad with Real-time protection on, and I attempt to close the Notepad window, it will close and then Windows gives me an error that says the program has stopped working, which I can simply ignore…

I am using Total Security 2010. 2 days ago the security warning came up that I had not done a scan for 6 days, so i ran the scan, and it completed successfully. Yesterday it has come up saying I haven't done a scan for 7 days, so I ran it again, then today it has not done for 8 days. Is there anything I can do? Hi…

I bought Bit defender cause the trial worked perfectly on my computer and than I upgraded to find out that people who buy bit defender cannot get it to work cause it is not responding more than it is doing anything. I paid for this product for 3 computers and it won't even work on one, it even made one unable to connect to…

hi all , i have bitdefender total security 2010 , im now doing the disk defragmentation process but its take a loooong time , its been running for 16hours now and still in drive C , is that normal ? and if i stop it did i loose what have been done in those 16hours? thanx Hi de asis, You can stop defragmentation and you…

We have installed BitDefender 2010 compatible with Windows 7 on new computers in our house. One computer has Windows 7 and one Vista. On the windows 7 computer I was not able to reinstall several programs, always getting a file transfer error (Adobe Photoshop CS) and Itunes and Audible downloader 9not recognizing folders…

Hi Alex - I've tried everything: I disabled Registry Control, Cookie Control, ****** Control; I've added Active Virus Control Exclusions for: (C:\Program Files\Java\jre6\bin\jusched.exe) (C:\Program Files\Spybot - Search & Destroy\Update.exe) I even tried the risky maneuver of disabling Real-Time Antivirus Protection and…

I am running XP Pro SP3. After installing BD Antivirus 2010, I was no longer able to open NTI CD/DVD Maker Platinum 7. After adding NTI (cdmkr32.exe) to the exception list in the BD real-time scanner, it opens fine. I am running version 7.7.0.1100 of NTI. Hi noleo, Try to remove cdmkr32.exe from exception list if BD AV had…

I haveone similar problema. After an update in 13.Nov.2009 (wsdns.dll) my BD TS 2009 is NOT STARTING!!! Security Shield (vsserv.exe) is not starting. Why????

The high cpu usage when idle was one of the problems for me also using bdis 2010 build 13.0.17 and vista x64 it didn't use 100% but was around 85% and was doing nothing it appeared to stay running for an unknown reason, maybe to kill the cpu? if you can't find the cause and fix it, then maybe rolling back may help, if you…

Hi Ghe, As it happens purely by chance I got it to work! In the firewall settings under network it shows you 2 sections - network configuration and adapter/zones areas. In the adapter/zones section it showed Local Area Connection 2 and Wireless Network Connection. Now beforehand I was adding the printers ip address to the…

Ok so now I've completely uninstalled BD from W7 and I can now print without any problem at all. Does anyone know which ports/applications I need to look for regarding an HP C7280 printer? Hi, I don't exactly remember the applications and ports but (for now) try to enable all actions (allow) of spoolsv.exe (in Firewall).…

at the antivirus settings i could choose the first and the second actions for infected files, but i want to decide what to do for every individual infection whether the file should be deleted or sent to quarantine or just to block it how can i do this Hi dr.nazy, You can set default actions to Deny Access and Continue to…

HI LordJuanlo and Sm3k3r, You both are not doing it right when you are excepting the game from Active Virus Control list. You should add the full path to executable of the game, like C:\Program Files\Unreal Tournament\Unreal.exe (and the same for other games). Adding directory path of games to AVC exclusion list will not…