VPN and support center confusion
Dear Community,
I profusely apologize for my inabilities and ignorance. I’ve had Bitdefender for a bit and am trying to understand better. Not having luck with any troubleshooting suggestions and can’t get VPN to work on Mac nor does the support center appear ever when I click on the support page for phone or Mac. It keeps taking me back to the buy a plan page even though I’ve got a subscription. I know you’re experts, and I’m so sorry to bother. Could someone please help?
thank you for your time, patience, and assistance.
Answers
-
Hello,
You are not alone with the Support help problem, it has affected me and another member here in trying to contact support, though their Central account, and my saved support link. I'm sure it will be cleared up by tomorrow, hopefully.
Kind regards.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
1 -
Scott, thank you very much for responding. I very much appreciate you sharing. If things get better tomorrow, would you please let me know? Very grateful to you
1 -
You're welcome. Yes I will or @Alexandru_BD will tomorrow, he's here on the forum before I am (time zone difference).
Kind regards.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
0 -
Hi @mamoos,
We discussed in private as well. 🙂 There was an outage which affected the Support Center page for a few hours, but the issue was resolved since and you may now use this link to get in touch with Bitdefender Support, in the event you are still experiencing VPN connectivity issues. Make sure to have the required information at hand.
State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.
Let us know how it goes.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
0
