Bitdefender GUI not showing up

CommandActor

Hi, I installed BitDefender on my PC, but I can't open the GUI. The BD Tray icon is gray and after I click on it, a window shows up saying "Bitdefender Sign in". So I typed in my BD account email and password, and then I clicked on "Sign In". But the tray icon is still gray and when I click on it, the "Sign in" Window shows up again. Pls help. (Sorry for my bad english).

Sorin G.

Hello,

 

This sounds like a corrupted install. I would recommend using the Bitdefender Uninstall Tool to clean the machine and do a fresh reinstall http://www.bitdefender.com/uninstall

Should the issue persist please open a ticket with our support at bitsy@bitdefender.com and provide them with the logs from the Bitdefender Support Tool.

http://www.bitdefender.com/support/-1168.html