Bitdefender antivirus free edition stuck during install at 37%

after completion of the download file and scanning bit defender got stuck during install at 37% for 3 hrs what should i do



  • Hello snehil. default_happy.png

    Did complete system froze or just Bitdefender installation?

    What is the OS type and system spec?

    cpu/ram/hdd usage?

    I would probably close the installation, restart. Clean the "old" install files, maybe manually turn off Defender and windows firewall (just in case),and start the installation again.


  • the system didn't freeze

    after it failed 3 times i again tried to install it after deleting the old files and left it to continue all night.

    in morning when i checked it was again stuck at 37%. if we are talking about download and scanning it took 15-20 mins

    as for type of OS and system spec i m attaching the pic

    as for hdd usage i'm not sure what that is but i hope the pic helps


  • Snehil
    edited May 2017

    i tried doing it on 5th march but now i have installed quick heal