Stuck during scan

After upgrade os to 10.15.14 my Bitdefender has problem with scaning hd.

It stuck on random file from system/library folder. Also BDLdaemon has near 100% CPU usage.

Sometimes it stuck on usr/bin/uux file.

System restart does not solve problem. Do you have any similar issue?

Comments

  • sb16sb16

    I can't believe I've finally came across another human being that is experiencing the same issues as me. I have been searching the online forums but couldn't come across anything similar to what I have been dealing with for the past two days, ever since I upgraded to macOS 10.15.4. I'm so happy but also still very frustrated with this exact same issue.

    BDLdaemon has near 100% CPU usage and Bitdefender hasn't been able to complete a scan even once. Usually stuck on that same file. Restart doesn't help. I've also tried rebuilding the spotlight index, running first aid on my hd in safe mode etc. The only option left is to call customer support, which I've been trying to avoid. No other choice.

    I know this probably doesn't help but I'll post again if I end up finding anything that works.

  • I have the same problem. Has someone answered?

  • Hello @sb16 , @parsifal16 ,

    Please contact us at [email protected] so we can look into this. I'll need a few logs to further troubleshoot this situation, hence why I'd like to continue the communication via email.

  • NikoNiko

    I’m having the same exact issues and it’s really getting annoying. I also have Traffic Light enabled on Firefox and the Dashboard indicates that I do not and that I have to fix it (running around in circles on that one). The only thing that seems to work right is the quick scan.

  • FlexxFlexx ✭✭✭

    Hi Member,

    Sorry for the inconvenience caused to you. Kindly make sure that you always create a new ticket regarding your issue. Because the solution which may work for others may not work for you or vice versa.

    @Alex D. is the staff of Bitdefender and as he said in the trail chat, kindly drop an email to bitdefender support at [email protected] regarding your query. The forum can only provide you with limited support.

    Hope this helps.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • Hi Zawaja. Were you ever able to get this solved?

  • Hello everyone,

    Our development team is currently looking into this issue. A fix will be delivered via automatic updates.

  • nat0nat0

    Same problem here. Scanning gets stuck on a random file (and not necessarily the same file each time) when I scan. I have rebooted the Mac and tried. It just gets stuck on another random file.

    macOS Catalina 10.15.5

    Date: 06/06/2020

  • nat0nat0
    edited June 7

    The files it gets stuck on are typically .doc or .docx files. Upon Re-scans, it doesn't necessarily get stuck on the same file, but it does seem to get stuck on another MS Word file. This 'getting stuck on Word files' did not occur ever before this.

  • Same is happening to me for both Full and Quick scans. On a MacBook Pro (mid-2015) running 10.15.4. Thank you for letting us know an update is pending.

  • FlexxFlexx ✭✭✭

    All Members,

    @Alex D. is a part of bitdefender staff and as it is quoted that the development team is already aware of this and already working on this, releasing update takes time. So it is requested to kindly wait until you will receive updates automatically through your product.

    Regards

    Flex

  • Having the same experience. Can't complete a quick and a full scan.

  • I'm a new user/purchaser of BitDefender and I'm encountering the same problem

  • EGCEGC

    I've just purchased Bitdefender today and I cannot complete a full scan without it getting stuck on random files. Any advice??

  • Same issue here, will Bitdefender post on this thread when a fix has been issued so I can try a full scan again? I'm installing on all our Macs at school but seem to be having this problem on only one machine.

  • FlexxFlexx ✭✭✭
    edited June 9

    Hi Member's

    Bitdefender staff may or may not reply back on this thread. As it has been quoted by the staff member (@Alex D.) in the above reply, the issue is currently in check with development team and as soon as a patch will be available, it will be released to respective bitdefender product through automatic update.

    Kindly refrain from posting in this thread again and again regarding the same issue which development team is already aware of. It will not be of any help.

    If you are curious to know about release date of patch, kindly drop an email to bitdefender support at [email protected] .

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • I just bought this program yesterday, and it repeatedly gets stuck during a system scan of my iMac. I've tried a system scan almost a dozen times now, including reboots in between, and the program has yet to complete a scan. It has gotten stuck at different files and always in the range between 940,000 and 950,000 files scanned, which represents a very small percentage of the total files on the HD.

  • I too had the situation where the System Scan would get stuck (hang) before the scan was finished. Today I turned off "Preferences | Scan only new and modified files" and the System Scan completed successfully and found and removed a few viruses.

  • I had the same situation with scanning usr/bin/uux and 100% of used CPU

  • Hello everyone,

    The issue has been fixed in our latest update.

    Please open Antvirius for Mac and press Command + U while having the interface open on your screen. Wait for the update to complete, reboot the device and check if the situation persists.

  • flmflm

    I had the same issue. Called Customer Care on June 9th, before seeing this threat. They clearly were not aware. A day later I pointed Customer Care by email to this threat. They decided to ignore my tip. On June 11th I called them again and made them read the threat. Again, they were not aware, but promised to check internally and let me know once the issue was resolved. While still waiting for such confirmation three days after the issue had been fixed, I got an email from them today claiming they "haven't heard" from me and are closing the ticket.

    I am a long standing Bitdefender client, however am starting checking out the competition with a view to changing my antivirus provider with one who respects their clients. Clearly not Bitdefender's strength.

  • Can anyone else comment on Bitdefenders customer service regarding this issue. I've been a long time Webroot customer and am running into similar issues. Webroot has struggled to fix their product for over 7 months. They do not have a working Mac version but still push their subscription demo and new customers are told to call their customer service all the while they know what the problem is and play dumb.

  • GabrielhnGabrielhn
    edited June 18

    Hi,

    I've updated Bitdefender after June 13th, when the fix for this problem was supposedly launched, in my Mac but the issue still persists. It gets stuck during a full scan at /usr/bin/uux file and the BDLDeamon process is always near 100%.

    Any news about it after the fix of June 13th?

    Thank you for your attention.

  • Still fails on OS X 10.15.4 on June 23rd 2020 - not going to work for my macs. Back to FortiClient...

  • edited June 30

    Same Issue, I thought I was going to be the only one experiencing this... Glad to see that Bitdefender is aware of the issue. Although I am a little disheartened to see that this has been occurring to others since March. Just started happening to me a few days ago as far as I know.

    Hope it's fixed soon or I will have to remove it. My macBook runs very hot as it is and this isn't helping any, adds about 30 DegC to the operating temperature.

    I forgot to mention that I tried the Update suggestion, but it said I was already running the latest version.

    Also, any attempt to access the main screen just leads to a crash and even doing a force quit doesn't clear the screen or the spinning wheel... only a restart temporarily clears the issue, but a few minutes later it's back. Guess I'm going to end up removing it from my machine... If it lets me do that...

    Thanks in advance,

    Steve .

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