Stuck during scan

I can't believe I've finally came across another human being that is experiencing the same issues as me. I have been searching the online forums but couldn't come across anything similar to what I have been dealing with for the past two days, ever since I upgraded to macOS 10.15.4. I'm so happy but also still very frustrated with this exact same issue.

BDLdaemon has near 100% CPU usage and Bitdefender hasn't been able to complete a scan even once. Usually stuck on that same file. Restart doesn't help. I've also tried rebuilding the spotlight index, running first aid on my hd in safe mode etc. The only option left is to call customer support, which I've been trying to avoid. No other choice.

I know this probably doesn't help but I'll post again if I end up finding anything that works.

Hi Member,

Sorry for the inconvenience caused to you. Kindly make sure that you always create a new ticket regarding your issue. Because the solution which may work for others may not work for you or vice versa.

@Alex D. is the staff of Bitdefender and as he said in the trail chat, kindly drop an email to bitdefender support at [email protected] regarding your query. The forum can only provide you with limited support.

Hope this helps.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)

The files it gets stuck on are typically .doc or .docx files. Upon Re-scans, it doesn't necessarily get stuck on the same file, but it does seem to get stuck on another MS Word file. This 'getting stuck on Word files' did not occur ever before this.

All Members,

@Alex D. is a part of bitdefender staff and as it is quoted that the development team is already aware of this and already working on this, releasing update takes time. So it is requested to kindly wait until you will receive updates automatically through your product.

Regards

Flex

I'm a new user/purchaser of BitDefender and I'm encountering the same problem

Same issue here, will Bitdefender post on this thread when a fix has been issued so I can try a full scan again? I'm installing on all our Macs at school but seem to be having this problem on only one machine.

I just bought this program yesterday, and it repeatedly gets stuck during a system scan of my iMac. I've tried a system scan almost a dozen times now, including reboots in between, and the program has yet to complete a scan. It has gotten stuck at different files and always in the range between 940,000 and 950,000 files scanned, which represents a very small percentage of the total files on the HD.

I had the same situation with scanning usr/bin/uux and 100% of used CPU

I had the same issue. Called Customer Care on June 9th, before seeing this threat. They clearly were not aware. A day later I pointed Customer Care by email to this threat. They decided to ignore my tip. On June 11th I called them again and made them read the threat. Again, they were not aware, but promised to check internally and let me know once the issue was resolved. While still waiting for such confirmation three days after the issue had been fixed, I got an email from them today claiming they "haven't heard" from me and are closing the ticket.

I am a long standing Bitdefender client, however am starting checking out the competition with a view to changing my antivirus provider with one who respects their clients. Clearly not Bitdefender's strength.

Hi,

I've updated Bitdefender after June 13th, when the fix for this problem was supposedly launched, in my Mac but the issue still persists. It gets stuck during a full scan at /usr/bin/uux file and the BDLDeamon process is always near 100%.

Any news about it after the fix of June 13th?

Thank you for your attention.

Same Issue, I thought I was going to be the only one experiencing this... Glad to see that Bitdefender is aware of the issue. Although I am a little disheartened to see that this has been occurring to others since March. Just started happening to me a few days ago as far as I know.

Hope it's fixed soon or I will have to remove it. My macBook runs very hot as it is and this isn't helping any, adds about 30 DegC to the operating temperature.

I forgot to mention that I tried the Update suggestion, but it said I was already running the latest version.

Also, any attempt to access the main screen just leads to a crash and even doing a force quit doesn't clear the screen or the spinning wheel... only a restart temporarily clears the issue, but a few minutes later it's back. Guess I'm going to end up removing it from my machine... If it lets me do that...

Thanks in advance,

Steve .

Let's just say this isn't the first time this has happened with regard to their updates, problem is they are slow/non-existant to let people know when these issues are fixed. Outside of these semi-yearly hiccups the product works great... but I am getting close to renewal time and experiencing some second thoughts myself. I am although, gonna give them the benefit of the doubt as possibly they are short handed at the moment with the Covid issue. I guess that's one kind of virus even they can't remove...😡

Ya I hear you. I've been a long time Webroot customer and their product hasn't worked properly since the end of 2019 (6 months). They just released a version a week or so ago that seems to work now. The thing I struggled with them was that there was zero feedback from the company as to the issues they were having. They would just tell everyone on their community board to call support. Anyone that called ended up waiting an hr or more for a tech support person to remote into their machine play around and solve nothing. They even pushed their product (on many social media platforms with free 30 day demos) over the last 4 months knowing that it wouldn't even install or run properly. I'm not sure I want to renew with them but my subscription is up in a month and their product now works.

From my research Bitdefender is at the top or near the top with regards to defense but I don't want to jump out of the frying pan into the fire if their product still isn't working on the latest OSx version.

Same problem here.

After excluding CodeMeter from being scanned, I could do a full quickscan, an then even a fullscan without freezing my desktop. This is Win10 Pro Workstation here (hp zBook 17g5, 6cores, running preinstalled hp SureClick)

Maybe this can help you

Another user with this stuck issue on MAC 10.15.6 Had the same problem several several months ago and opened a ticket. There were some messages back and forth but no 'fixed it' message. Problem went away for a while but now its back.

My renew date is soon and I will not renew unless this problem is fixed. Bdldaemon was using 100% of CPU for two days and it was obviously stocked. Full scan sticks at random file. This is not a product which should be on the market. Fixing problems takes far too long.

Today I got a reply to my ticket and indeed the un/re-installing is the recommended fix:

Hello Hannu,

Thank you for your reply.

The situation you have encountered is usually being caused by an outdated Bitdefender Agent present on your device.

In order to completely remove/uninstall Bitdefender Antivirus for Mac, please follow the steps provided in the article below:

https://www.bitdefender.com/consumer/support/answer/1446/

Afterward, download and install, using the latest kit following the steps in the link below:

https://www.bitdefender.com/consumer/support/answer/3478/

Let me know how everything goes and if I can assist you with anything else.

Have a great day ahead!

Kind Regards,

Gabriel P.

Customer Support Engineer

I had what looks like the same issue. I ran a full scan but had to cancel before completion. From that point forward BD showed itself to be in "scanning new files" mode and BDLDaemon appeared to be spinning.

The remedy was to do a complete uninstall and then a fresh install. Since that time I haven't re-tried to run a full scan for fear I'll encounter the same bug -- which is kinda a big limitation for a virus scanner -- but I've been running for a couple weeks now without issue. At some point when I have more time I'll retry the full scan.

Ok finished scan two threats detected that it says I have to manually remove, next step look for answer on forum.

I too have the same problem now. Stuck on /usr/bin/uux

Removed.

This is still happening to me, and I do have the most up-to-date version. Ugh!! It uses up so much of my CPU the fan is always running too.

I'm using the free version to test after which I'd intended to buy the paid version. But this is ridiculous. Scan is looping on the files in my outlook archive folder. It's been over 90 minutes now.